The Home Depot — Local services in Rio Rancho

Home Depot on 550 provides a horrible shopping experience. After placing an online order for a faucet for delivery it was cancelled the following day without reason. When using the text option provided for questions I was repeatedly told I had ordered a towel rod that was out of stock. I was told that I had not ordered a faucet and that Home Depot was right because the order number is all that mattered. The associate refused to check for faucet availability based on the website order and the SKU number. I then contacted the 1-800 number where I was informed that the Internet numbers of the two products were incorrect. The order number Home Depot provided me linked to a towel rod while the Internet number linked to the faucet. They were unable to determine if the faucet was actually available in any of the stores in the Albuquerque-Santa Fe area. This associate was friendly but unable to provide a resolution of ordering the faucet. I then phoned the local store and spoke to the manager on duty. The manager now stated that the order number was pointing to the faucet but refused to check for stock status. He stated that he knew nothing about towel rods but that someone would have already checked for faucet availability before cancelling the order. Even after I explained that I had been repeatedly told that the towel rod I hadn't ordered was out of stock, the manager insisted that wasn't the case and that the order number only pointed to the faucet - although 2 other Home Depot associates contradicted this - he still refused to check for store availability, stating that I could try other Home Depot stores in Albuquerque or Santa Fe. This interactions with these store employees were horrible. I can't speak for other departments but if the manager and "text" employee are representative of the values at this store I will not be shopping here in the future. I would recommend that locals highly consider using the Lowes...

Update April 19, 2025. Place totally wasted my time Had an interview at 1 today. Made me come out in a snow storm where visibility was down to zero, when they had no position open. Store manager has zero courtesy, knew there was open positions but still made me drive down just to waste my time. Store management should have called before making me come out in a snow storm. But when Manager disregards people time this is exactly what happens. Also this goes against the company core values including respect for people time. Will never recommend this store. This is exactly why Harbor Freight and Lowes will get all my business from now on at least they value people time and show courtesy to people.

Update I can't thank Julio enough. He took care of everything and kept apologizing for with the order. He also took care of the refund and made sure it was processed. He impressed me.

They screwed up an order. Was told the full order was being delivered today by the girl at the service desk and all the paperwork said it as well. Well only a partial order was delivered. When I called the store I was told the rest was coming Saturday, however no one's wants to listen I have a construction crew coming Thursday and needs the full order by Thursday at 8am. I was told there was nothing they can do, when I used to work for the company and know out right this is lie. Customer services at the store is dead. After this I won't be giving Home Depot anymore business. The girl that did this order at the Service Desk needs major restraining or to be fired. For now on I will just use Harbor Freight as service there is 100...

Another Home Depot outlet where there are not enough employees who are all asked to do too much. Difficult to locate associates to help you find items, and when you do they are surrounded by multiple other customers who got there first. Items are often and regularly out of stock (although some of that is due to Covid). Early on in the Covid pandemic this particular store was flouting state laws regarding masks, social distancing, and the number of people permitted in the store at one time. They have since gotten better. I had wood cut in-store two weeks ago and today, both times for no charge. Both times their $15,000 radial saw made lousy out-of-square "zero-degree" cuts (which I later measured at 6 degrees). Pointed out the poor quality of the cuts to employees both times (as well as today to a manager). Got the same answer from four different people: "That's all we're going to for customers. We know the saw is out of adjustment but we're not going to fix it. The cuts are free." Amazing attitude and policy about the work they do, and how they deal with a known problem that comes right from the top. If I had a $15,000 radial saw in my store, I'd make it sure it operated properly (probably a 10-minute fix). You have to wonder how this store handles other problems. I'll be...