I had the misfortune of working with their photo department. My grandmother passed away on April 17th, I had sent two photos to be printed for the morning of the 18th as we were having a small funeral for family that day. These were photos that had been taken in the 40s and 50s. One of her on her wedding day and one of her senior pictures. These photos were to be displayed at her funeral. I had scanned them into my computer a few years earlier, for her and my grandfather's 50th wedding anniversary when I made a video.
As I arrived at the photo counter, on my way to the funeral home. I told the girl behind the counter that I was there to pick up my photos under my name. She found them and told me that I would need a photographer's release for these photos, otherwise she would not be selling them to me. I understand this policy completely. However, these pictures were very old. I don't even know the photographer, let alone if the photographer was even still alive. Along with this, I was on my way to a funeral. Was it really that serious?
This girl had no sympathy what so ever for my situation. I was in near tears trying to reason with her and she just keep saying over and over again "I cannot help you, it's against our policy". In a situation like this I would like to believe that a reputable company such as Walgreens could make an exception. I would have asked for the manager but was running out of time getting to the funeral home as it was. So there we were at the funeral home with two very nice frames that were purchased and no pictures for my sweet grandmother's funeral service. I was in a very fragile state and I could just not believe the way this girl was...
Read moreI am very upset about how I was treated at the pharmacy today. The pharmacist Josh gave me false information about my very much needed antibiotic medication. The information he gave me was wrong and he also lied to a family member he called prior in the day. not only do I have to possibly wait until Monday to take my antibiotic for a tooth abscess but I also had to call numerous places to verify the truth about the situation. After making those important phone calls it turns out that Josh did lie. This is upsetting I will no longer be using this pharmacy and neither will a lot of my family members thank goodness for agnesian pharmacy for their honesty and help through this. also like to thank theada care on call nurses in Green lake county. Id also like to mention that Walgreens has always been a very good experience for me I will still do my shopping there but I won't use...
Read moreI don't shop at Walgreens but once every few years. I came in and saw they had some nice sales. Got to the register and was told you need rewards account to get "sale" prices. Found an old account thankfully, some sale prices still didn't show. I was frustrated as was my special needs kid who was buying himself some toys. Very sensitive cashier said I was hostile, seriously? I sighed and rolled my eyes at the complications with sale prices. If that is considered hostile, I don't know what you would do with an actual unhappy customer. Train your employees to handle situations without freaking out over a sigh.. even my kid looked at me and said "mom you weren't even...
Read more