Stopped by a few weeks ago with 2 friends, there were 2 people in line ahead of me, the process was slow and inefficient, took about 10 minutes before the manager lady took my order. She was rude and cut me off while I was ordering, didn't ask me if I wanted my sandwich toasted and threw it in the oven, finished and paid for the sandwich and waited another 10 minutes for my 2 friends behind me. One of the guys making my friend's sandwich lost his temper when trying to put his sandwich in the bag, crammed the sandwich in the bag and blew half of the toppings out of the bottom of the paper wrapping into the plastic bag. Said to my friend "sorry, I got a little frustrated." When my friend opened the bag the sandwich was smashed and half of his toppings were in the bottom of the bag. As we were walking out the door, manager lady shouted at us across the restaurant that she was trying to get things done before she went to her second job, she then proceeded to gripe about the young men that worked with her, complained that they were bad at their job, and that they didn't know how to bake bread. Everyone in the restaurant heard her berate...
Read moreMy experience consisted of 2 young men, likely high school age as the employees. 7:30 pm. 01/25/2024. One was sitting next to the window, eating and messing with his phone. No acknowledgement from him. Understandable?? Yes. The kid behind the counter... Saw me when he came out of the cooler and walked towards the order area. Didn't even make eye contact with me. Didn't acknowledge I was in the building, picked up a receipt and started throwing food in a bowl,.. No, " I'll be right with you," no "Hello", NOTHING, zero eye contact for at least 30 seconds. I turned and walked out. As I drove by the window when I left, the loser behind the counter made sure he went to the window to wave at me as I left. Management better think twice on who the closers are. Absolutely pathetic service or...
Read moreAfter my poor experience at the berlin subway, I came to ripon thinking it would be a good experience as it has been in the past only to find out that the people working were unable to perform the duties of their job. One of them couldn't even put gloves on. The other informed me that they close an hour earlier than what they should do to the fact that they can't staff. I regret having spent the 15 minutes to drive over here because it was nothing more than a waste of my time. Even though I was in the store an hour before they were supposed to close, I was still informed that because they close in 5 minutes due to staffing issue they could not help me even though that's not what the hours on the door say. Get your...
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