Classic Parts of America — Local services in Riverside

Most products don’t arrive as described. Watch out. They will persist that they have no fault. I’ve bought about 50 items and anything larger than a spring I’ve had an issue with. I had some items backordered. I found what I wanted at other supplier. I cancelled what I thought I had open and asked if I had any other open orders. They said no. Then they sent a backordered product to wrong address. The product was $8 and total bill of $20. They argued with me for half an hour on phone. They went back and looked at emails I referenced. They went back and listen to recorded call. They said that I did give them the correct address at time of order, but when I made subsequent online order it reset my shipping address to my billing address in a different state. Still didn’t want to give me refund even though they had recorded conversation proving that I said correct shipping address.

Bought this interior firewall cover from ClassicParts and they claim they have sold 50+ this year and never had a problem with fit. You can clearly see it is miscut. One section has 2 inches too much material, another section is missing 2 inches. Even after I sent photos, they don’t see issue. I sent email to manufacturer with same photos and they say there is an issue.

Bought this fuel filter from ClassicParts and they claim that missing hardware is result of manufacturer making change. So, even though it says “Not Furnished” for C and D, hardware really not furnished for A or B either.

Bought this master cylinder adapter from ClassicParts. Yes, directions say 5 lock washers, as you can see in photo, it only comes with one. Their response, not their fault. Go out an buy more hardware.

Bought these spark plug wires from ClassicParts. Photo clearly shows 4 lengths for engine compartment tidiness. They arrive in 3 lengths. When I called they said online photo is...

Horrible experience, I made a big order of parts, mostly are just find, but there was a few issues, some gaskets are wrong, door glass run only received one, bumper it's been repaired but still has a buckle and doors won't close with press on weather seals,

That wasn't the horrible experience, the horrible experience is with the customer service, I spoke with Kelly and she was in a bad mood all the time then I tried to speak with the manager,

I told the manager about the wrong parts, the weather seals didn't work and the damage on the bumper,

She said I can't return the weather seals because the bags are open, I said that I went over the satisfaction policy and I have 30 days to make a return if I'm not satisfied, and she said that doesn't apply because the seals were installed, also she said I'm paying for shipping back, when I received wrong, damaged and missing parts,

Some one correct me, how I'm going to know if something fits or works properly without installing it, why theres a satisfaction warranty if they won't use it,

How I'm paying for shipping back about the pats I got wrong and damaged,

Also she tried to blame on the shipping company for the bumper damage when she saw those pictures I sent that the bumper it's been repaired, just not right, she keeps blaming on shipping company, come on! You can see those air bubbles on the primer they sprayed over the damage, what made me write this review is that manager didn't let me finish talking, she said, hold on hold on hold on hold on,...

Please note this company's customer service is HORRIBLE (at least BEN is). I truly agree with what has been said about their customer service. I hope all who work there is not like the guy I dealt with. I talked to a guy named BEN and he was the rudest person in customer service that I have dealt with in years if not EVER. I only called to see what I need to do in the future if I could not get their website to take a promotional code. This guy was so rude and belittling to me it is unbelievable. He made a statement about me not knowing the difference in sale and promotion definitions. Finally after a 5 to 8 minute conversation I asked to speak to a manager or supervisor and he refused to transfer me. He said whatever I need to complain about, I could complain to him. So I said, I want to complain about your customer service and you want me to complain to you. Close to the end of the convo, I asked him his name and he said (another belittled statement), I told you my name when I first answered. "This is Ben with Classic Parts", I guess you did not hear that at the beginning was his words. I usually don't take the time out of my day to type anything but I had to do this. HORRIBLE EXPERIENCE! I will pass this on to both of my clubs and put it on their Facebook page. I could have saved probably over a hundred of dollars buying through them but I rather spend my money elsewhere and receive better...