Iron Works Gym — Local services in Riverton

Lack of professionalism from the start! Never would recommend this business. I have asked for a phone call over a month ago from Cami (the owner) still to date I have not gotten a phone call. Never have I been charged $30 for a credit card not going through until iron works. Instead of a phone call I got the rudest email. I continued to request a phone call still nothing!!! Horrible customer service!!! Never do business with Iron Works!!!

How unprofessional to regurgitate all the notes on the account and to list names associated with the response! This continues to show you how unprofessional this company is. I have paid their additional fees 4 different times. The fact of the matter is I asked for a phone call back. Still to this date I have not gotten a phone call back. That is customer Service and the facts about this company! It is simple I asked to have someone call me back to discuss this and you have refused so the second time requesting a call back from the first time I stated that I will let the public know through social media what type of company you have if I can't get a phone call back. It is pretty simple. Continue to argue with me on your platform or just do the right thing and...

Over the past year, I have observed multiple ongoing problems at the gym that have not been addressed. Several machines remain out of order, the toilet in the women’s bathroom frequently becomes clogged, and there have been occasions where a strong odor, at times resembling urine, has been present in the workout area. The TV in the kids’ area has been broken for an extended period, and when it does work, the remote is unavailable, preventing us from changing the channel. Other TVs in the facility are also not functioning.

I also recently became aware that my membership can only be paused once per year. As someone who travels out of the country multiple times annually, this policy presents a challenge. It was not communicated to me at the time I joined, despite my mentioning that I would be traveling frequently.

I hate to leave a negative review, but due to these ongoing issues and the limitations of the membership policy, I have decided to cancel...

Let me start by telling the reason I ended up at iron works. In September of 2019 I had back surgery. I had my L-3, L-4 fused. I have always been very active but after 6 months of healing my confidence levels plummeted. So knowing Kami and her back ground in body building and training it felt right to reach out to her gym. After getting under Kami's training for 6 months I cant say enough how much she helped me and taught me. As for the gym its self I was very pleased with the free weights and universal weights. It is always clean and very well organized. I also love the code system to enter the building it gives me a feeling of safety. The staff has always been pleasant and...