United States Postal Service — Local services in Robstown

I left something important (medically-related) at my Mom’s when visiting and asked her if she could mail it back to me and have the fastest delivery. I needed it by a certain day and she was told it would not arrive till after the day I needed it AFTER she had already paid. She told them she could’ve been notified it wouldn’t arrive on time before paying and he was rude in responding. I called a few minutes after and asked if we could retrieve the package so we can send another way and the girl on the phone did not sound like she wanted to help AT ALL. She made it sound like getting my money back was going to be such a huge problem and I told her I don’t care about the money and I just really needed my package and she ended up hanging up on me. The customer service here is completely lacking. The 2 staff members we dealt with were so rude & unprofessional. If you have to drive to a different location, I would say do it even if this place is closer. It’s worth going somewhere else where they actually care about their job and taking care of...

I’d like to start out by saying something nice about lead clerk Ruben. This was my first time getting a passport and I walked into the office 5 minutes late due to driving from Corpus Christi where I work for the State. Ruben was kind enough to still process my application and let me know that if they were busy my application would not have been processed. I thanked Ruben and had to refill out my form due to an error on my part. As I turned the form in, Michael Cox the post master for the region kept going on and on about how I should have been an hour early for my appointment and berated me as a customer and poor Ruben right in front of other employees and other customers in the office. Before the situation continued I told Michael Cox that I heard him and he did not need to continue about what I “should have” done. The situation had already been resolved by the lead clerk Ruben. Note to others maybe drive to Kingsville or other surrounding cities and God forbid you walk in the door even 1 minute late for them to simply look...

I applied to get a passport three times and they cancelled on me twice and the third time I came and they all had attitudes. The lady that does the passports(Lorena)was so rude and im a minor but i only have my mom with me since my dad lives out of town but we didnt know we needed both parents and when I got there and they asked if my dad was there but, instead of helping me she was cutting us off and saying she doesnt have time to help when thats was literally my appointment time so the time she had was literally FOR me. There was this other man there that was no help either he was also very rude and they both did not care at all. The passport lady (lorena)says that the reason they cancelled on me twice before is because she cant be in that late of the day BUT THEN WHY IS THERE OPTIONS FOR A 3:00 APPOINTMENT IF YOU CANT MAKE IT. My mom had to take time off work for this just for them to be so rude and not try to help one bit. Were never...