Victoria's Embroidering — Local services in Rochester

I don't mind waiting for work to be done but I ordered some small lettering work to be done on two jackets and it took me over a month to even hear from the shop to see if they were ready for me. When I called I was told that they were now ready for me. I just wonder had I not called when were they going to actually call me for the work? This wouldn't have been a huge deal had they set the expectations at the point of sale when I pre-paid for the work to be done. I spoke to the owner on the phone about this and his attitude was less than stellar. I wouldn't...

I order a sweatshirt 3 weeks. 2 weeks into I called and was told”I’m looking at it right now “. Tuesday before my event I personally went to shop and was told “almost done “ I said ok I will come back Friday or Saturday morning to pick up. Got there Saturday morning around 11:00 and then was told “ sorry I forgot all about your order”. I said ok I needed it today and ordered 3 weeks ago. Just cancel this order. She ( the owner) shrugged her shoulders and said well , ok! No appology . Not good...

After designing a print logo for a client they decided they wanted sweatshirts & hats made with it stitched on rather than silkscreened… they contracted the job back to me to further this process. Being that I made the logo in Photoshop, I saved it as a 600dpi TIFF image & they had no problem working with it & thread printing the beautiful Tiger logo. It was done on time &...