Vocelli Pizza — Restaurant in Rochester

I absolutely love Vocelli Pizza!! By far the best pizza in my lil area, I live in Monaca, or at least for me personally it is the best pizza. Lately tho ever since the Covid lockdowns and all that mess it seems like I legit can almost NEVER get them to answer the phone to even order!!?! It seems like they're either never open anymore or just purposely don't answer the phones to not take orders lol!!! Either way tho ever since Covid and all the shutdowns everywhere its been more difficult to get a pie from Vocellis than it's ever been and that definitely sucks on account its by fsr my favorite pizza joint around!!! Even tried to order right before writing this review lol and being that it is a FRIDAY NIGHT at 8:00 PM and after 4 TIMES callin in and nobody answering all 4 times is definitely super odd, Vocellis used to be open until 1 AM just about every night except sunday up until good ol' Covid rolled thru and messed everything up😭🤦‍♂️! It's definitely SUPER disappointing tho I guess I'll just have to cry myself to sleep tonight and starve, VOCELLIS YOU LET ME DOWN...

claim the delivery girl was outside for 10 minutes.... 10 minutes with our address!?? Had to pay twice for one order. Apparently the dilivery girl is the owners daughter. Drove to the location after a hour from receiving conformation of delivery and was met with denial. The sad thing is that we order 2 or 3 times a week from them and will no longer do so. They made no effort to amend the situation other than point the finger at the customer. You guys know me. I will no longer be ordering from your location....

My favorite location to order from! The staff is always polite and professional. I always order delivery. Most of the time i get the same thing. They never mess my daughters order up (she only wants a cheese pizza with no sauce - most places add sauce). I always get my order in a reasonable amount of time. I have no complaints! Especially after a recent and horrible experience with a different pizza shop on Sunday. I hope everyone at thia location knows their wonderful customer service skills are noticed and...