DMV Rockford Sec. of State Facility — Local services in Rockford Township

It's hard to believe there are such offices in US. I do not say all staff members are unfriendly, but some are really miserable. While you sit there for hours and watch some of the staff going inside the rooms, sitting there and coming out at every 3-4 mins , you can't really figure out why they do that. At one point I thought there isn't any one to really over see how the things happening there, so they just do it in sloth way. While some of the young/middle age employees seems smart/sincere/concerning, we had an experience with a senior lady. She took my wife for road test and she praised her while they were on road doing very well. As I was told, she even asked her to do couple of moves suddenly and apologized. So my wife felt everything went well till they came back to the facility. Then that lady told you didn't pass with couple of questionable excuses. As I was not inside the car I still give her the benefit of doubt. Later she had to return the documents. She miss placed one crucial document and came back to us telling, I don't know where it is, probably it might have been shredded etc. Then a young lady sitting besides her told, you go and check in the box, it could be inside it. She went there to found it and came back to us to return that important doc with dumb face. After seeing this experience, I started doubting is this person competent to test others when she can't manage her own job...

If I Could Give Negative Stars, I Would

Welcome to the DMV – also known as Purgatory with fluorescent lighting.

I arrived at 8:00 AM sharp, full of hope and dreams. By 3:00 PM, I had aged approximately six years, made peace with my enemies, and forgotten why I came here in the first place. Time does not move in this building. It evaporates.

The staff? Oh, they’re a special breed. Every employee seems personally offended by your existence. I’m convinced they attend a secret seminar titled “Advanced Eye-Rolling and Sighing Techniques 101.” Ask a simple question like “Hi, is this the line for registration?” and you’ll get a glare so sharp it might give you a paper cut.

The waiting room is a social experiment gone wrong. Crying babies, angry retirees, a guy eating tuna straight from the can — and somehow, everyone smells faintly of despair. The DMV is where dreams go to die and customer service takes a permanent vacation.

By the time my number was called, I wasn’t even happy — just shocked. I stumbled to the counter like a survivor from a natural disaster, only to be told I was in the wrong line and needed to “take a new number.”

If you're planning to visit, pack a lunch, a blanket, a power bank, and maybe a therapist. Or better...

New to the state? READ ME: If you do not yet own your vehicle and have the title, you MUST bring a copy of your lean/lease agreement, current registration, proof of residency and vehicle insurance to register your car. Lean/lease agreement requirement is NOT listed on their website. If you lost it you can call your lean holder and have them mail you a copy of it.

Most of their staff is very nice and helpful. One staff member helped me obtain a new license and did a good job confirming all of the requirements were complete but didn't greet me, smile, wish me luck on my test that I wasn't aware of, state have a nice day, respond with a you're welcome when I said "thank you, I hope you have a great rest of your day". She has the ability to smile and be kind (she did that very well with her co-workers), she just didn't want to be courteous to me. Side note: she left my social security card and birth certificate unattended when we walked away from the counter to take my photo for my new license. This made me uncomfortable when I discovered this as we returned to the station, I didn't say a word so I didn't make a scene and embarrass her.

I got there at 6:45 AM on Saturday, this is not necessary. You can arrive at 7 AM and get in...