Rocklin Mattress by Appointment — Local services in Rocklin

Once I took delivery of the mattress, after the chaos of moving, I noticed that what Nick told us was a Serta had a tag that said Five Star Mattress. I messaged him asking if that is the model name of the bed and he said that the bed is only manufactured by Serta, which means it is not actually a Serta. He wrote on my invoice that it is a Serta.

I started researching and I couldn't find many good reviews for the Five Star Mattress brand. I asked Nick for the return policy a few weeks ago and he has not responded. I recently asked again because I originally decided to give it a chance but my boyfriend and I both wake up sore almost every morning now. We have only been sleeping on this bed for just over a month. The pillow top is already stretched out in the middle and bunches up when I move around at night.

A couple days ago I messaged Nick asking again for the return policy. "Someone" else messaged me back and told me that Nick is out of the country. I asked when he will be back and for the return policy again and AGAIN I have had no response. I have found actual Serta mattresses for half the price of what I was charged for this off brand mattress.

I am still trying to get ahold of him because I would rather sleep on an air mattress until I can find a new mattress...

My mom loves her new bed! Mom has had a rough few months in regards to her health. We had considered getting a hospital bed, but decided an adjustable bed would be better. Little did we know it would work with her for poster bed! Nick was great. He opened his shop just so Mom could lay on the matresses and select the right one. We were the only ones in the shop, which was nice since Mom was still weak after a recent injury. He was patient and gave us all the time we needed and then delivered the bed sooner than promised! The price included free delivery, set up, and hauling away the old mattress, and was still less than a budget adjustable bed we could have bought online, which wouldn't have included the set up and removal of the old mattress set. And online, you don't get to lay on the mattress before you buy it. My mom couldn't be happier with her bed, so I couldn't be happier! Thank you, Nick, for a comfortable bed and a wonderful buying...

Thank you, Nick, for the amazing speedy service and a wonderful experience from start to finish. The beds are quality name brand mattresses and at much lower cost and we couldn’t be happier with our purchase. We recently lost everything due to flooding and mold issues at the house my wife, myself, and our four kids have been at for the last five years. Having to move on the spot and move into an empty apartment was hard on the kids, the last thing they needed was to be sleeping on the floor. When Nick found out what we had recently gone through, he stepped up and went above and beyond to take care of my family. He met me at 8:30 pm, made the experience easy and enjoyable, loaded up his truck and delivered them to us that night so the kids and my wife and I didn’t have to Sleep on the floor the first night in our new place....