Drybar Rogers — Local services in Rogers

EDIT: Darlene and Ann were kind enough to invite me back for a service with Karli and she was absolutely incredible. She did such an amazing and thorough job and exceeded my expectations. I will be booking with her moving forward. Thank you for your excellent customer service!

So I honestly wasn’t going to leave a bad review but in the past 24 hours I’ve thought a lot about the service I received. I have extensions and the girl I was booked with was very inexperienced and took a very, very, very long time with drying them. It had been almost an hour into the service and only half of my hair had been dried because she was going very light and very slow. She told me she was new but finally about an hour in two different stylists had to come help her dry and style my hair because she had fallen very behind and they were all getting stressed because a party was about to come in. I told them all this is fine but the problem is that my hair didn’t receive a consistent blow out and the sides of my hair she did are incredibly frizzy because she didn’t use enough tension and to top it off quite a few of my strands came out. I don’t think I saw her even apply heat protectant just a volume spray. The fact that I had three stylists, two of whom seemed to know what they were doing but didn’t step in until the end, I don’t feel like I got the level of consistency I should have received. She told me she had only been there two weeks and while I am normally okay for someone who is learning to do my hair, I just feel like my service was not properly done and then it was rushed to be completed so that a large group could come in. It’s just not the same as a blow out I had not even a week before from a different salon and honestly almost felt like a waste of money for my hair to now feel so dry and frizzy in...

Edit: I’ve now been to this location 4 more times and have had an excellent experience every single time. I kept my double barfly membership. I highly recommend this as a treat to yourself or for a special occasion!

This location is so frustrating I want to give it one star, but I will give it 2 because 50% of the time it’s a decent experience. I’ve been to this location 4 times, I always book my appointments in advance, usually 2 weeks out. The first time I went in, I enjoyed it and decided the become a barfly. The second time I went in, the appointment was nearly 45 minutes late. I was told the owner would send me an email offering a free blowout to make up for the delay-that did not happen. I cancelled my barfly membership. The tried again after some time passed and the experience was better although they didn’t offer anything to drink and when I asked for water while in the chair, they forgot. Since the experience was okay, I rejoined the barfly. Went in for my 4th time and they were again, running late and never gave me the drink they offered. I had to cancel my appointment because I wouldn’t have time to get ready for my event. I think they see the people that are not barflys and try to treat them better so that they join but once they have your money, your time and experience is not...

Edit from a one star to a 5 star

The assistant manager and salon educator invited me back for a redo. My hair looks amazing. So much happier! This time was a 5/5, and their customer service and willingness to take care of things was impeccable. Can’t wait for my next one!

I went today for a 7am appointment. I have been to a couple different DryBar locations and adored my hair! I did the monthly package but really hope I get a different stylist next time. I also got a $100 gift card to cover additional costs, hoping I’d love my service. I was sadly wrong and feel like I wasted money and time. The stylist told me that DryBar was just a stop in her journey and that she wasn’t really passionate about blowouts. That showed. 7 hours later and my hair looks like it was never done (DryBar specifically states blowouts should last 3-5 days). I was there for way longer than 45 minutes. The braid I paid extra for (that the educator did because the stylist basically gave up) is frizzy and the hair product dried flakey on it. I asked for the cosmo-tini and got hair that looks like one large barrel curl. I emailed, called, and facebook messaged for a manager call back and have not heard back. I am really hoping next time is better because today was just a waste of...