Aaron's Rent To Own — Local services in Rolla

I gave them 1 star because 0 stars wasn’t an option. I rented a washer/dryer set from Aaron’s in Rolla. I wasn’t really overly excited with the set but decided to keep it. A part broke from the bottom of the inside and I called they came out and fixed the part. After that the washer would make a loud noise when in use. The manager argues with me that what they fixed wouldn’t be anything that would cause a problem. I asked what my options were and I was told I could keep it or return it but if I returned it the $900 I had already paid would not be applied to another set. He asked did I want to set up a tone for the. To fix it. Stunned by what he told me and not following Aaron’s policy and the fact I worked for a living I told him to call me Monday and I would see when I could have my mother there for them to look at the washer. He never called; however, he did call on Tuesday wanting his payment. I called the store and spoke to the him and he started arguing that I walked out and didn’t tell him anything when in fact I told him twice. He started being argumentative and saying well when can we come out I said I don’t know what day are you thinking of so I can get with my mother about her schedule as I said on Saturday I work for a living. He said well we are on the phone let’s just schedule now I said like I told you I won’t be there and I need to get my mothers schedule you said you would call Monday and you didn’t so now I need to know what day to get her schedule again. He blew up and said well why don’t I just come and get my merchandise then and I said okay we’ll pick it up on Wednesday and he said I will and I said okay thank you. About 15 minutes later I called back and spoke to him and told him I wanted in writing the options he gave me because I was calling the corporate office regarding Aaron’s policy that he wasn’t following. At that time he said let’s just do it this way I don’t like the way you have treated us so I’m coming to get my merchandise and entering you in the system so you can never rent from Aaron’s again. I told him I had not cussed him, yelled at him or called him names how had I treated them badly and he said he didn’t like my tone....If this is the Custer service that you would like go to Aaron’s if you are a profession like me and demand good customer service and being treated daily save yourself some time and...

Bad place to go in the last.year and a half we bought 2 living room sets first one we paid cash for it sits in a trailer due to having bugs in it the second one we just got Saturday the 25 of may 2019 we was sitting watching tv and my wife got up and started picking at the couch mind you we been getting bits on us so she looks and finds bugs now we have a sofa and love seat on my trailer thats been there over a year from bugs and the manager just said they have good spray for that ha well now i call adam this morning may 28 2019 at 10:47 am and tell him to come and get this living room set and told him why so he called me a liar 3 times and says we will just come and get it and put it in a container why would you put it in a container if it didnt have anything wrong with it bottom line is he was very rude and calling me a liar was very unprofessional he needs to be sent home and put another manager in...

i would NOT recommend buying anything from these people. ive purchased 4 items that i paid off in installments strictly because they "report to credit agencies once your agreement is paid off." This is in fact a LIE. according to their general manager Adam they "stopped doing this company wide in 2016" my purchases were all made after 2016 in which i specifically asked if they reported to credit agencies because the only reason i was willing to do installments was for the credit boost. Today 12/17/19 i was told by Adam that i could get the agreement installment paperwork and take them to someone who could report them for me... After research i found that this is also a LIE. PURE...