Planet Fitness — Local services in Rolla

I would give 4.5 stars if I could, but instead of marking them down, I marked up.

I visit several different clubs, but primarily go to Rolla. Rolla is not the best facilities per se, I have been in nicer ones. By nicer, I simply mean better tanning beds and more fancy of design and finishings. HOWEVER, I feel like the staff are always friendly enough, not off putting. I also don't believe I have ever felt like things seemed dirty in the Rolla club. I can not make those two very important positive comments for a specific "nicer" facility I frequent. Rolla club feels open and inviting and low key. Love that. If I had one criticism, it would be that I do not appreciate or like that girls are walking around with no shirt on. Sports bras are not shirts and not SUPPOSED to be what is in a Planet Fitness environment. There is a specific rule, posted on the wall nonetheless, about not wearing string tank tops (I assume that is largely geared to men), yet it is okay for young ladies to walk around in a bra? I have wanted to bring my teenage sons with me to the club, but can never bring myself to do it . . . I am not foolish about what is appealing to a man's eyes and therefore don't feel comfortable bringing my boys in the club. There is supposed to be no intimidation (however you spell your marketed word), but if I was a very large women and trying to get going and trying to shed some deathly pounds, I would find that uncomfortable and intimidating. I do like your club! I appreciate that no one ever seems to be particularly unfriendly. Thank you so much! Good customer service is so key, and so absolutely I would recommend others use this option as a good value all around....

We absolutely LOVE our Planet Fitness! All the staff are friendly! We know them and have formed a fitness friendly relationship with them! They are always smiling and encouraging every time we walk in the door! Kaitlyn is super happy, Darien is amazing! I forgot my headphones one day and he let me borrow his! Blake is always talking to you! Nathaniel wants to soak up all fitness knowledge and is so nice! Stephanie is so knowledgeable and will help you with anything! She is always cleaning or doing something productive! Jacob is sooooo chill! Caleb always has a smile! Even if he’s super tired from studying Thermodynamics! Out of everyone in this gym, Rachel is my favorite! She is so relatable, always asking how I’m doing! She knows this gym and how it’s run like the back of her hand! She wants you to have the best workout every time!!!! She is amazing!!! Extremely helpful and friendly!!! She IS the backbone of this gym, it would fall apart without her! I LOVE MY GYM!!!! I feel like they are all family, a gym family! If I miss a day, they know it and will ask where I’ve been! I...

Honestly I loved the gym while I was there, I loved the amenities, but moving away and not being able to cancel my membership unless I am there or send in a physical letter is a little confusing. We apply for this online (some of us) and we can’t cancel online? I appreciate the staff for being so helpful but I can’t even email in a note because they feel the signature won’t be genuine…. and I asked because I have an iPad and Apple Pencil that I could write on and sign with. Sending a physical letter seems outdated and I probably won’t ever get a planet fitness gym membership again after this one is canceled. Nothing against the policy either I should have read it, but for those like me who graduated and moved out of the city it’s just a little inconvenient to have to send in a physical letter. Contesting with the bank almost seems easier than doing this. I’m going to send the letter in but I won’t be reactivating my membership ever probably unless the...