Goodwill Store and Donation Center — Local services in Rolla

PROS: The new location is much cleaner and well organized. Prices are clearly marked. Some of the employees are very helpful and friendly.

CONS: Everything is now WAY overpriced - especially considering items for sale are donated. I have visited both the Rolla location and the St. Robert location on the same day and was amazed at the disparity in pricing across the board. On average prices on similar items were 2 - 3 times more expensive at the Rolla location, despite management's claims otherwise. Don't take my word for it - compare for yourself.

Most clothing racks were way overstocked, (I assume due to being WAY overpriced), making it difficult to shop. I would suggest limiting the amount of product on the sales floor and rotating if need be.

Some of the employees are quite rude regarding the wearing of masks even there is no mandate, local or federal. Additionally, even though many customers cannot have any type of airway restriction, employees have been observed to be very rude and insistent. If the store or corporation is that overly concerned about protecting employees, they should educate them not to touch their face and mask, as well as mandatory use of sanitizer after and before each customer interaction. Also, there is now no sanitizing of the shopping carts.

The exaggerated pricing of brand name and luxury items to near retail pricing removes much of the fun of shopping at Goodwill.

Overview: Store seems to be losing popularity due to this long list of cons. Most customers don't want to hear excuses or denial from management, just...

I love thrifting but this is one of the worst goodwills I've ever visited in my life. I kept hoping that I just came on a bad day where the prices seemed higher than normal but nope, this is just how that store does business it would seem.

People donate these items and then you resell it, goodwill. If you have to charge $14 for a small walmart canister made in 2019 and sold by walmart at that time for $8 and some change then you don't deserve to be in business.

So I'll start off by saying that the "education" that goodwill provides is a combination of volunteers offering their time for free and tax write offs that goodwill utilizes. The out of pocket net cost is next to nil.

I'll wrap it up by saying that your "for sale" price shouldn't still be above fair market value for the item brand new, because %75 off of an item that you upcharged to x4 its normal price still isn't a good deal.

Other goodwills do better, so it isn't a corporate issue in this respect it's just this goodwill...

I can accept that we are required to wear a mask into a private business as that's their choice, but the tone and approach from the employees at this store is particularly oppressive and rude. They eagle eye you while you're in the store waiting for the mask to ever-so-slightly drop under your nose and they send the mask gestapo to your aisle with their abrupt commands to get the mask over your nose. Yet, I've looked back in their sorting area and have witnessed employees with masks below the nose. Funny how that works. I go to several Goodwills in the area and this location is by far the most strict, and the least friendly. I think some of the employees actually get enjoyment from the strict enforcement of their mask mandates. Hopefully MERS will put an end to this madness soon. On top of all this, especially since moving to the new store, the overpricing has gone to outrageous levels. I don't go to this location near as much as I used to, and when I do, I don't buy near as much as...