The Home Depot — Local services in Roseburg

Woman at the “customer service “ help desk was very unprofessional, was not using any customer service skills, if she has any. Made me feel as though I was a bother and that she couldn’t help me. I’m very shocked as I would never expect this behavior from a woman of her age or the location, everyone is usually very helpful and happy at Home Depot. She had crutches on so maybe she is in pain and grumpy, either way she should go home and rest or not be at the customer service desk. I hardly ever post reviews, and I’ve worked in customer service my entire life, so I understand the difficulties of the job. She needs to be retrained. Or take a leave, or get more Vicodin from her doctor.

Specifics: there was a chandelier on sale for $62, regular $279 (see photo). There weren’t any on the shelf below for me to grab myself, so a gentleman from that area of the store kindly directed me to the “service” desk to get “help” getting the light down as we both assumed it was the last one, hence the sales price. As soon As I got to the customer service desk she was already visibly annoyed and when I told her what I needed, she sighed very heavily, rolled her eyes looked at her female coworker, and they both smiled at each other. Now, if you’ve ever worked in customer service, you know that this exchange between them was an obvious sign of their annoyance at my request, I instantly felt belittled, stupid like I was asking them for 1 million dollars. She hobbled over to the phone, called somebody else and put him on speakerphone. She said this “lady wants us to get a chandelier down because there’s no more for sale”. He then says “we can’t sell display items as it may be a liability”, and her tone of voice completely changed. She perked right up and confirmed my assumption that she didn’t want to assist me and said “OK thanks so much that’s great!” and hung up the phone. She didn’t look at me, she didn’t explain to me what he said, or why he was saying it, and I walked away. I tried to call and speak to the manager, and I believe the same woman answered the phone, she demanded to know who I was, and why I was calling and would not transfer me unless I gave her that information so I gave her my first name. She put me on hold for four minutes and then hopped on the phone didn’t say hello didn’t ask if I was still there. She just said the manager is busy it’s gonna be a while and then she put me back on hold. She didn’t wait for me to respond, nothing. Again, another really bad customer service skill. This one might seem really small and insignificant, but all of this adds up, especially if that wasn’t the same woman that answered the phone, more than one person at your customer service desk, being the face of Home Depot, answering the phones, helping customers has no customer service and social etiquette. It’s completely unacceptable.

She might be having a bad day she might be having a bad life. Either way she needs to be retrained, fired or put in the back of the store. She does not belong at the customer service help desk.

The guy who originally helped me was nice as can be. He wasn’t annoyed or rude at all.

Please take down items that aren’t for sale and give false hopes to people on a budget that want nice things… Especially in...

I have come to realize that this area of Oregon has extremely low standards of quality. I don't know how anyone in their right mind could possibly rate this store anything above a 3. This is hands down the absolute WORST Home Depot I've ever had the displeasure of using. They are a bunch of bumbling buffoons, who can't manage to do anything with speed or accuracy, let alone both simultaneously. How people haven't stood up and revolted against the lumber quality here in this area of Oregon is baffling. I'm here to tell you, Roseburg has some of the worst lumber in the entire state, and this Home Depot probably has the worst of them all. Nothing is stocked consistently, shoppers put stuff in the wrong place because they don't care about anyone else, placing an order is literally the biggest joke I've ever experienced, getting my order wrong multiple times, thus delaying my project 3 weeks. Many of the drones here are so useless, it's astounding that people like this can get hired.

As aforementioned, their lumber is absolute garbage. Their special order lumber is garbage, but you pay a hefty premium. Suppliers wrap their garbage lumber for some unknown reason, since the lumber is cracked, twisted, or just straight up rotten. This Home Depot is plain awful. Their lumber suppliers are awful. Some of the employees are good at their jobs (Kudos to y'all), but compared to running a small business like I run, it's horribly shameful to see people barely perform at baseline. I could literally do the work of 4 or more of these employees.

What the heck happened to pride in your work and work ethic no matter your job?...

Friendly staff at self checkout but customer service is lacking my roomate got me some paint because I'm busy working just a quart and it was the wrong color the receipt was unfortunately missing but paid with home Depot card and my roomate is at work I have to get this project done I know I should have went my self but it's paint come on and I called asked if I can exchange it without a receipt and I have a picture and the numbers of the card used and it was purchased the previous day customer services refused over the phone and it's extremely disappointing. Givin the circumstances it does sound a little sketchy but in reality it's not it just an issue with many working parts and I left 1star because I'm a regular and these people see me every other day I have a local company (small business) and sometimes I'm to busy to go in and it's just not what I expected. unfortunately I thought I would be taken care of to just exchange something that happens from time to time you know paint gets mixed wrong sometimes it just a thing but anyway I'm thinking about taking my repeated business elsewhere I do not feel as a regular customer I was taken care of From CUSTOMER SERVICE this incident set me back 2 hours when it could have been here is your paint back make me a new one but yes pretty much just told bug off and my customers are never treated like that especially repeat customers I'm just one person and home Depot is a huge company and I know they don't care so why should I its just frustrating to put in effort to support a business only to be told to get...