Stone Solutions LLC — Local services in Rossville

So Stone Solutions installed a Cambria quartz countertop on my bathroom vanity today . They were subcontracted by Home Depot who dropped the ball on this project. I specifically chose the blue veining in this expensive Travella quartz to go with a restoration project in my guest bathroom to compliment the sky blue retro shower tile and bathtub and sink. The main person I dealt with for weeks at Stone Solutions was Kelly. She assured me that when the slab arrived at their warehouse, she would tape off on the slab where the bowl would go and the adjacent sides and email me the photo because I explained to her that it was important to have the blue veining on both sides of the sink bowl. She knew this was very important to me. The installers were scheduled to come today and radio silence from Kelly yesterday when I asked for the photo, and she ignored my repeated calls this morning. When I saw there was no blue veining on the left side of the countertop I was very unhappy. I called the manager, Chris, who tried to justify that it was just the design of this particular quartz. I’m not a novice when it comes to quartz counter tops. I know if they cared they could have made this right. I was appalled by the horrible customer service and the only reason I gave this two stars instead of one is because the installers were decent. Kelly knew this was important to me and she just didn’t care. Chris also didn’t care. I would never use this uncaring company again and I am certainly going to complain to Home Depot. By the way HD also didn’t return my calls today and they are doing an upcoming major renovation in my kitchen. Stay tuned for that review. The hallmark of a great company is customer service. Stone Solutions gets a grade of F. Update: Regarding Stone Solutions response: I was promised a photo showing the taped off portion of the slab for the countertop. I never received it. If I had, I would not have accepted it. I have looked into this and it is a pitiful excuse by Chris that the veining of this very expensive quartz could not have been on both sides of the sink. This was a restoration project that meant a lot to me working with professional decorators. Chris, Kelly, and Stone Solutions dropped the ball on this and I stand pat on...

We couldn’t be happier with our experience with Stone Solutions, which we found through a Google search and which appears to us to be a small, (not a mega tile store) maybe family owned, business. From start to finish, the entire process was smooth, professional, and stress-free. Ours was a small job (hard to find someone now for that), but Matt was incredibly helpful in guiding us through all the granite and quartz samples. His advice was spot-on—we’re thrilled with our final choice.

The pricing from Heather was extremely reasonable, in our opinion, for the quality of both the quartz product and the workmanship. The measurer arrived promptly, was precise and courteous, and made sure every detail we were concerned about was correct before fabrication. The installers arrived right on schedule (even ahead of time) and did an outstanding job. They worked efficiently, treated our home with care, and left everything spotless.

We used our product in our entryway and it looks terrific, greeting you just as you enter—the craftsmanship and fit are flawless. We would recommend Stone Solutions to anyone looking for top-quality granite or quartz countertops with excellent customer service from...

Used these guys last year for countertops in kitchen remodel. Service was ok but one of the guys who came to measure our countertops left with my husband's $35 tape measure, as he had forgotten to bring one. Called this year for a specific counter project and to discuss stone for TWO bathroom remodels we have started. I have left at least 5 messages for both Chris and Chuck. I cannot tell you how utterly unprofessional it is to not even have my calls acknowledged, much less returned! It must be nice to be so busy and to have so much business that you can just ignore a former and future customer. I have found another company to spend...