Scratch & Dent Appliances, LLC. — Local services in Royston

The ladies here are super nice. Truly. So imagine our shock when it took the maintenance guy less than 5 minutes to make us regret ever giving these people business or time from our day. It's a 2h round trip for us to get here. I used to live here, for almost a decade, but man I have never encountered anyone in this county with such a short fuse and refusal to listen! We explained to them that it wasn't running hot enough to dry the clothes in one load. We aren't putting big loads, matter of fact out of frustration I plan to add a picture of our laundry baskets when I get home (in an hour) just to make a point! He refused to hear it. "Did you try this? Are you doing this?" Followed by interrupting us every time we answered and tried to explain. I really didnt like the way he looked at me and said 'you're probably putting too big of loads in there at a time' like I'm an idiot. It was the tone. Within mere seconds he had that thing hot. It wont heat up in our house. Our vents are clean. Make it make sense to us, literally that was all we were wanting to figure out! Why in the world would we drive 2h in a truck that gets 8mpg to this place to return it if it was working? Seriously. My Dad and Husband have fixed plenty of appliances before but this one was above all of our heads. We had to unhook it and clean the wall vent once a month and it took 3 hours to dry a single load. My washer won't even fit a queen sized comforter, I have to have those dry cleaned. A twin comforter is even pushing it. So no, sir, we are not over stuffing it. The lint filter is on the top right corner of the machine, just above the drum, and only a quarter of it was filling with each load it never exceeded or extended to cover the whole filter. I do clean with every load, I have purchased vacuum extensions in the last 2 months just to reach into the hole and suck out the lint. We have also purchased an 8ft vent cleaner and have gone through both ends of our vent to clean the line in the wall. We have had an electrician, a neighbor, come and check it over and he was stumped. We have had 2 other people who are well versed in appliances come and check it out. It stumps us all. Hopefully you guys figure out what's wrong with it before you sell it to someone else or it'll come right back again. The reason behind my rating is because this guy was being so unprofessionally rude that we just took the money and left, at his very agitated request. Trust me- we will make sure all of our friends and loved ones in the area are aware of how nice the ladies are but to sell an appliance outright if it quits working and forget the 90 day warranty. No one should have to deal with that guy.

Edit/repost with: laundry basket/load size...

I bought a home in January 2013. The seller gave an allowance for a refrigerator. I am new to this area. Someone recommended that I purchase my fridge from Bobby at Scratch and Dent. I purchased a fridge with an ice maker. After I went to the store and brought the fridge home (no delivery), I installed it. Instantly, the ice maker began to leak. I placed a call to Bobby. He said he'd make a service call to it. A few days later, he and one other gentlemen came to my house to repair it.

It was a rainy day, and both the men tracked their wet muddy boots into my home. They pulled the fridge out, and didn't repair it. They repeatedly caused the ice maker to leak all over my wood floors. They used my wife's towels to dry the spills. After 20 minutes or so, they claimed the leak was fixed and left. Bobby stated that I, the customer, could push the fridge back in, and clean up the mess they had left (wet towels, mud on the floors, fridge left pulled out.)

Shortly after he left, my fridge began to leak again. I called him to come fix it. Bobby stated that he had tried to fix it, and was unable do to any further repair. He told me to contact the manufacturer and they would repair it.

Bobby absolutely refuses to take responsibility for these repairs. He even blamed my realtor for not informing me the need to register my appliances. He brought a tremendous amount of mess into my home, claimed to be a man of faith, and then refuses to honor what he has sold. You can't beat his prices, but be ready to get the run around if something he sells you...

If I could leave zero stars I would. Bobby the owner quoted me an estimate to fix my dryer of $130 (parts and labor included). I dropped it off on Thursday and had to call back Monday to find out the status. He told me he couldn’t get the parts until after the Covid pandemic was over because the parts were not available. He surprisingly called me back at 4:00pm on Monday and said the dryer was fixed and he was leaving early, he added the parts came in as soon as we got off the phone earlier. I went Tuesday morning to pick up the dryer and the bill was $230, $100 over the quoted price. He never called to advise of the increase to see if I still wanted to proceed. The only issue with the dryer was the same issue that was originally quoted. No other parts were required. I would never do business with him again or advise...