Apple Cinemas Saco IMAX — Local services in Saco

Last night my wife and I went to your theater for a date night and were very disappointed. When we were getting our concessions the bald man w a beard dressed in a suit jacket was extremly rude! He spoke super fast and snappy. When we asked for butter on our popcorn he filled the bucket w popcorn and pretended to put butter on but nothing was on my popcorn. My wife spoke up and pointed to a young lady that had been filling the popcorn and said when you put butter on you need to do it like her everytime w a layer of popcorn and butter then more popcorn and butter. He snapped back and said that's called layering and we needed to ask for it. I asked if that option was on the menu and he snapped back that's something the kids made up so NO its not on the menu. How would we know to ask for it if it's not on the menu? He then snapped at my wife without any pause between my words and his YOU NEED TO PAY! This man whoever he is needs more customer service training! His tone and the words he uses are incredibly rude and Inconsiderate! I walked around to the other side and asked a very nice man wearing a mask w long hair if he could put butter on my popcorn which he pleasently replied of course! He covered my popcorn and was very mice to deal with.Watching the movie kids were running up and down the aisle and making so much noise not only myself but others were telling them to be quiet We definitely missed parts of the movie, one couple left and another said they were going to alert the Mgr and noone showed up. Things...

Raise you hand if you came for end game, my hand was raised but after my experience I'm never coming back again. Ok so end game just came out the parking lot was packed, I'm fine with this because let's be honest we all want to see that hunk Tony stok as thanos, wish he would blast my with that metal fist, oh I'm bad. Ok well back on track I'm walking in and here some moms talking about ottos pizza, are you kidding me you came here for pizza, I was furious because the rest of us are hear to watch people get end gamed. Ok what ever, I walk in and get my ticket, I feel a bit naughty and indulge my self in some popcorn, OH IM BAD! Get to door, the place was darker then day lights and I had no clue were my seat was, and i couldn't find my ticket because I lost it in the popcorn, and between the butter and cornels it was lost and probably eaten. I stubble thru hoards of people getting yelled at the hole tine to sit down, and finally find a seat when what the heck I'm in the wrong room. So I get up, remember I'm getting bood at. I just yelled back, " I'm watching end game ya big meanys"! Finally I find the right room and get a seat. Oh it was amazing, what's not amazing is the girl behind be munchen on her popcorn like the shes the only one in the world. The movie ends, and with it I bust. Amazing experience and will...

I went to Cinemagic as I do everytime I want to see a movie because I liked the theater. We went to a 9:50 showing in the imax theater. Being that is was late there were only 8 other people in the theater. The next moring i awoke to find my wallet was missing. after realizing that it had most likely fell out of my pocket I called cinemagic right up to address this concern. The manager called me back stating that he had looked and hadnt found my wallet but he would look again. After 1 hour, I called him back and he stated that his cleaners were in there now and if it was in there they would find it. I decided to go and look for it myself. It took me less then 2 minutes to walk down the isleand find it laying on the floor with $250.00 in cash missing. We were the last people out of the theater that night. I then called the directors of operations who had the General manager of that store call me. She said she appoligized and she could send me a pair of movie passes for my inconvienience. Not happy with the way this turned out. You dont have to be a rocket scientist to figure out that you have unhonest people workign for you and one of the cleaner grabbed the cash and throught the wallet on the floor. After using the free passes I will not return to this movie...