OTTO — Restaurant in Saco

I’ve been going to Otto’s since they opened their first location on congress st in Portland, I frequented both locations in Portland for years. I have dined at the Lynnfield, MA location. Recently dined in the Biddeford location. The service and food has always been fantastic. Last night was our first time dining at the Saco location and I just want to put my experience out there and hopes that someone will take it without negativity.

We were sat near the counter near the pickup door, I understand there is customers coming in and out to get their food, but burrrrr. I shuttered every time that door opened because the wind would hit my legs. I received my salad before my drinks, had to ask to make sure they were coming, when I ordered my drink I also asked for a water, which I never received. We got our food in a timely manner and it was great, yet my husband had to get up in the middle of our dinner and go up to our waitress at the counter to order 1 more round of drinks, who her and 2 other female employees were on their mobile devices, one clearly taking selfies. It’s a laid back atmosphere, but to not even bother to check on your tables or pay any attention rubbed me the wrong way. When my husband ordered the round of drinks, she brought our check instead. We had to have her print off another for the drinks we ordered, we weren’t even finished eating but she asked if we wanted to box up our food, at this point I agreed just because I wasn’t finding it relaxing on a child free, date night on Friday.

Not coming from a negative place, and I hardly write reviews, but maybe some suggestions that management could improve on. We watched a couple walk out because they were ignored for 10 minutes. Again, the food was amazing as always, but I think the seating should be fixed a little so Patrons aren’t freezing on the end near the door, and the waitresses could use a little...

After reading many of the reviews I really didn't know what to expect, especially with a restaurant attached to a movie theater. My wife and I really, really enjoyed our first time at Otto's in Saco!

The decor was not cheap and "plastic" but comfortable wood. I ordered a vegan pizza and thoroughly enjoyed it. We ordered the hand-cut fries as well. They arrived in a large basket that easily satisfied the two of us. They were also nicely seasoned and were clearly right out of the fryer. We loved them.

Here's the kicker: I originally wanted to go to a brewpub down the street to taste some new beers but, since we were seeing a movie next door, we decided to eat here. I was pleasantly shocked to see that Otto's had over twelve different beers AND offered wine that my wife prefers to drink!!!

Finally, the wait staff was very pleasant and attentive. We were never wanting for additional drinks and were asked many times if everything was good. We'll definitely go to Otto's again!

UPDATE (November 16, 2019): We visited again and had another good food and service experience. However, being winter, the restaurant was very cold. They have two entry/exit points with only one of them having a double-door barrier to trap the cold before entering. The other exit/entrance led straight outside. Every time that door opened it let in a huge batch of cold air. I was wearing a sweater and a coat almost as far away from the door as you can get and was still cold enough to be distracted by it....

The pizza was incredible, as you can see from the picture. I ordered the 4 cheese and added tomato as well as extra roasted garlic. The roasted garlic was my favorite. I arrived just after it was ready(which is a very good thing because there is no warming system. Your finished pizza just gets stacked on an open wire shelf with the rest of them). I also ordered and received 3 sides of ranch that were on top of the box when it was handed to me. Nothing was said. It was only when I got to the car, placed the pizza on the front seat(which has a slight tilt) and watched the dressings slide off that I realized the covers were far too large and were just sitting on top of the containers. Ranch dressing everywhere, through every microscopic hole in the vented seats. I understand that mistakes happen(ordering the wrong size cover). But, warn your customers! Better yet, put tape over the top of the lid! At nearly $25 for one small pizza plus tip, I expect that level of service. What happened to me was completely avoidable, ruined my dinner(I did eat that beautiful pizza, but when it was cold because of all the cleanup) and will cost me a detailing because I do not have the necessary tools to get the remaining residue out.

Accidents happen. I have tried a few different locations and will continue to try more. I encourage you to do the same. This Saco, ME location was mobbed on a Monday night, which tells you something....