One Stop Furniture — Local services in Sacramento

unquestionably absolutely one of the worst customer service experiences i have ever had in my life. i have been in and out or retail merchandising for over 30 years and this was like the opposite of everything i was ever taught about customer service. after paying them in good faith they proceeded to call me and tell me i couldn't have the color i wanted, they PROMISED but would have to settle for the color of the floor model. then they didn't deliver it. in the last hour i decided to cancel the order and they tried to make me feel like i was a bad customer for not honoring the deal. i will monitor my credit closely, but the the way they all treated me, from their strong arm delivery guy to, their weasly manager or their flippant receptionist, they do not understand that immigrant rights do not extend to capitalist enterprise. i am reasonably sure that if i were mexican, asian, or black they would have treated me with the respect i deserve as a customer, but since i am an older white man they put me in my place as their customer, which left me with no choice but to cancel my order with them. do not go here if you are a white man. they will treat you with...

I went in to ask about a mattress price quoted on the window. (199.00) Queen mattress/box spring Hannah took me right to this mattress and I must admit I was surprised. I was expecting a 2 -5 inch mattress but found a really decent mattress for a great price. I didn't buy this mattress, I actually bought one that was more comfortable and had a ten year warranty, and surprisingly was only 150 $ more. I was so happy about the mattress deal I ended up getting a dining table for an additional unbelievable price. Hannah was great, no pressure, knowledgable and able to offer me a few additional discounts! Glad I had some cash! My purchases were delivered and set up that day for..........wait for it.........no additional charge! The young men that delivered the table and mattress were Terriffic. Very friendly, and fast! These are hard workers that really get a workout! ( slip them a five or 10 if you have it! I would recommend this place to family and friends. I'm going back today...

My wife and I loved our experience here! We went looking for a new loveseat and we loved the options they had available. You know how sometimes in stores like this a salesperson will tail you the whole time trying to be overly helpful, forcing you to mumble your real opinions to your spouse? None of that here! We had staff people check on us a couple of times to answer questions--the perfect blend of pressure-free shopping with availability of knowledgeable salespeople to help make the right choice. We found three different loveseats that we liked, and our salesperson An (one of the owners) helped advise us on what to expect with wear and tear of different models, which helped us make a choice we are very happy with. They even waived the delivery fee for us, so we got our loveseat delivered two days later with no charge. The delivery guys set it up right where we wanted, carrying it up a flight of stairs with no issues. We will definitely be back next time we want...