Marshalls — Local services in Saint Cloud

I was greeted by a man who had no hair, but a hugh ❤️. I could tell by his eyes he was very happy to see me walk through ya'lls doors here at Marshalls. He asked me how he could help me and I said I was looking for a basket. He told me exactly where it should be. I thanked him and as I was passing him I heard him explain to an associate what I looked like and what I needed. It's associate's like that, that keep your customers coming back! This associate will go far if upper management sees him as an asset and not just an employee. I went right to the basket section, but unfortunately not what I wanted. There were only 4 kinds to look at so I went browsing around. Browsing is a dangerous word is a place like this, cause there is so much to look at. I found some Key Lime Pop Corn for a friend and truffles for the Amazon guy who always brings us a surprise package every other day. Then I saw 3 dresses that looked great on the hangers, but couldn't try on so had to decide on one to take home to try on. This was unfortunate, since then I would have to choose. My hardest part of shopping is, I am allergic to so many different kinds of fabric. I look at all the labels. Anyway, I knew if I kept the receipt I could return it. Yes I could do that, just not as much fun. Decided which one and waited about 5 mins, fastest time yet for me. NICE!! I don't remember the girl's name that waited on me but beautiful eyes and black waive hair, another smile could be seen by her eyes. She asked about the Marshall's credit card, but I only have 1 of those but I was paying in cash. Yes they accept cash! She counted back my change. She answered me with yes you can return this item or get another item. I thanked her and left. That was a Great experience!! Unfortunately, the dress made me look hugh, my hubby commented. Why didn't you try it on? I couldn't, you know why. So, back I went to Marshalls. I parked in the parking lot and stopped to tell someone with kids there was someone backing up and didn't see the kids. She thanked me and I proceed to Marshalls. I was greeted by a small lady with glasses and black hair, How can we help you today? I said it is a return, she said would you like to do some shopping 1st? I said, "no thank you!" I could see the sparkle in her eyes that she was also happy to have me in the store. "It's just not as much fun to shop without being able to try on stuff before you buy". So, I waited 10 mins and the girl took my receipt and went through the motions and said it was cash, I said yes. And...

Subject: Unhappy Customer Seeking Refund Instead of Credit

Dear Marshalls Customer Service,

I hope this email finds you well. I am writing to express my disappointment and frustration with a recent experience I had at one of your stores.

I recently purchased an item from your store as a gift for a family member who is currently serving our country overseas. Unfortunately, upon receiving the item, it was discovered that it did not fit. After finally getting the item back, I promptly returned to the store to request a refund.

To my dismay, both the coordinator and the manager on duty refused to provide me with a refund and instead insisted on offering me a credit. I understand the store policy regarding returns, but in this case, I firmly believe that I deserve a full refund in cash considering the circumstances.

The item in question cost only $21.49, but every dollar matters to me. I do not wish to be forced to accept a credit, especially when I have returned the item within the specified timeframe. I believe that I am entitled to a full refund under these circumstances.

Regrettably, I must inform you that due to this unsatisfactory experience and what I perceive as a lack of customer-centric policy, I will no longer be shopping at Marshalls. It is disheartening to lose a customer over what I consider to be a matter of principle.

I sincerely hope that you can understand my perspective and reconsider your decision. I kindly request that you process a full refund to the original form of payment as soon as possible.

Thank you for your attention to this matter. I appreciate your prompt assistance in...

Decent selection but poor customer service and messy/overstuffed aisles make it difficult to shop. 4 employees were unable to help me when I found an item that was missing a tag. Asked an associate (Lucia, I believe) on the floor about it and she said they would give me a price at the register. Took 3 employees at the register to try to find a price, then find that the item was supposed to be sold in a 2pc set and then could not sell it to me. Disappointing experience because I was ready and willing to pay full price for the 1 piece but apparently their policy would not allow this. A shame that the first associate couldn't even try to help me first instead of letting me and 3 of her coworkers all waste 15 minutes at the register when they had a comically long line, just for me to leave empty handed. My previous experience here, the cashier ignored me and talked to her coworker the whole time, only "you can put your card in." Didn't even say hi or tell me my total. This location is most convenient for me, but in the future I will try to go to others where the service has...