Paul Mitchell The School St. George — Local services in Saint George

I don’t think I have ever left a business crying.

First and foremost I will say, this interaction was probably my fault. I have scalp acne, I have had scalp acne since I was a pre-teen. It has not, and seemingly will never go away. This has never, ever been an issue at any place I have had my haircut at. It didn’t even cross my mind that I should’ve said something or informed them before trying to get a men’s haircut here. So again, this is all probably my fault.

After sitting down with my barber and having him look my head over, he had his teacher come over so she could see what he wanted to do with my hair.

This is when the teacher had noticed my scalp acne. She asked what it was, I reassured her it wasn’t any sort of an infection or anything. I also told her and my barber that I wouldn’t mind leaving if they couldn’t cut my hair due to this. They both reassured me it should be fine but they may need to put gloves on, and take some other precautions, they then proceeded to step away.

After waiting another 10 minutes or so, a different hairdresser came up and just, started touching my hair and head and looking me over? She started asking a couple questions about my acne. After doing this for a couple minutes, she too stepped away.

3-5 minutes later my initial barber came back over to reassure that everything would be fine and that they’re just taking precautions. I told him again, that I don’t mind leaving if they cannot cut my hair- and that I completely understood. But he reassured me again that it would be fine.

Lastly after waiting ANOTHER couple of minutes someone who looked like she was in charge came to grab me and asked me to follow her in to a meeting room. This is where of course, she told me they could not cut my hair, and that they were “so sorry.” She had said that she would put a discount on my account so that I could get my hair cut after I “got my scalp taken care of.” This kind of just sent me over the edge, I desperately wanted to tell her not to bother as again, this has been an almost decade long issue for me, but to be honest?- I probably would’ve just broke down crying right then and there.

After rushing out of there I immediately began to cry as soon as my first foot exited their door.

I again, do not blame them for not being able to take care of my hair, but to not only waste so much of my time, but then to also humiliate me and have so many people come over to just gawk and touch me…

I just don’t understand why the initial teacher who was there with my barber couldn’t have just sent me on my way. This wouldn’t have meant anything to me, but to have me sit there and wait and have multiple people talk about me and my head, whilst sitting around others also getting their hair cut. I just feel like a spectacle was made of me. I have never felt more disgusting in my life. It has been half an hour since and I still can’t stop...

I called an made an appointment for highlights, cover roots, toner, color eyebrows and wax eyebrows. I was assigned to Jenna. Jenna had never done foil before. She had never done that many processes. My appointment was at 11:30am and I was in the chair until 6:30pm. She spent at least two hours running around trying to get an instructor to check her work and answer questions. There was also someone graduating and that took place right behind the chair I was in and they were bumping into Jenna and popping off confetti. Rude and unprofessional! The instructor, Christa, was just as unprofessional because she refused to check Jenna’s work. Once Jenna got all the foil done, which took 3 hours, and it was time to touch up the roots, Christa sent another student to help but that student left only minutes after starting the root touch up saying she needed to go to the bathroom. She never returned. The instructor never returned. Jenna stood there asking me if I trusted her to continue on her own. What the hell was I supposed to say? I reminded Jenna to color my eyebrows and she walked off to ask her instructor about my eyebrows and she was told by Christa that they don’t tint eyebrows there. Hmmm I told Jenna and Christa exactly what I wanted before they even got started and they said ok not a problem. Well, after 7 hours in a chair, being charged $85 for shotty work by an inexperienced and unsupervised student, my roots were not covered correctly. My roots are still gray. I’m so upset and I’m very concerned about over processing my hair especially since Jenna and Christa left the foil in my hair for 4 hours. I’m calling tomorrow to get my money back and to speak...

I came in hoping for a noticeable change in my hair color, but left with no difference at all. I asked for a basic color treatment, but was given highlights instead, without any explanation that “basic color” didn’t include bleaching my roots. No one told me they were doing highlights, and the lack of communication was frustrating. I understand this is a hair school, and I expected some learning moments, but it didn’t even feel like the teacher was acting like a teacher. There was little guidance, poor communication, and no real oversight. It felt chaotic and unprofessional. The experience itself was uncomfortable. My hair was yanked during brushing, and I sat in the chair for six hours. While toning my hair, the teacher flung a piece of chemically-treated hair across my face, and it got into my eye, causing pain and burning. After all that time and effort, my hair looked the same. The teacher and student seemed satisfied, and others said it looked great, but honestly, I think they were just being polite. Some staff were also rude, which added to the negative vibe. And to top it off, I was charged $70 for my hair to look exactly the same as before I walked in. That price is way too high for an experience that left me disappointed, uncomfortable, and with no results. If you're considering going here, be prepared for miscommunication and a potentially...