Richardson's Furniture & Mattress Gallery — Local services in Saint Helens

Outstanding people and service!

I had a mattress about a month ago go bad on me, it was still in warranty and they replaced the value of the mattress no problem. While shopping for a replacement they offered me their insights and knowledge on their products. Pat and, Joe are very nice and, professional people.

For my replacement I picked a firmer make and model to replace my defective mattress as I thought it would help with my lower back pain. After about three weeks the quality of my sleeping degraded. Initially it felt like a completely different mattress than what was in the show room floor. Could be my lifestyle not burning enough energy or diet but after sustaining another injury to my back, it made this mattress harder to get a good night's rest on.

So I talked with Joe, and being that COVID is starting to wane away into relative obscurity Joe informed me that they're starting up one time exchanges again and that they can make an exchange for the more plush version happen.

Unfortunately for them this exchange involves them taking a loss according to Joe and, I just wanted to commend them for being so caring of their customers that they're willing to take a loss to maintain customer satisfaction. Dare I say these folks are darn near willing to walk over broke glass to maintain a positive customer relationship and by golly I'm happy to say I'm one...

We went in to this shop today with the intent of a same day purchase, we were greeted by a standoffish sales person that did not strike us as knowledgeable on helping us find what we were looking for. He was a nice young man just wasnt very helpful. after walking the entire store we found something that was close to what we were looking for (the selection was limited) and asked for the set price for both pieces the salesman went and got the MOD/Owner (woman with short black hair) and she replied they would do a set price with a $54 discount to which I laughed knowing that discount is a slap in the face I asked for other discount options like cash or finance which made the lady upset with us for some reason after this horrible interaction I asked for a set price on another set of furniture as they went back to the office I heard the woman speaking poorly about us to her salesman which is absolutely unacceptable. I had called earlier that day and was given their delivery fee and after my reaction to the "discount" she told me all this week they are doing free delivery which is a slimey sales tactic to me. I was very disappointed after seeing the reviews and them being our local shop to experience this kind of service and pricing I'd be glad to speak with someone in charge of this store after it is to appologise about our...

We have shopped on and off with Richardsons for many many years. Our most recent purchase was a mattress and box spring set for an extra bedroom and they came in at a good price point with fast delivery which was extremely helpful. In addition, we ordered three new chairs for our living room and because it was a custom order we had to wait several weeks. But they kept us apprised of the progress, the furniture was made in America, and when it arrived they set up a very convenient delivery appointment with extremely respectful and efficient delivery people. Can’t say enough good about this long time local business. I still have the little cedar chest that they gave to each girl graduating senior from St. Helens high school for many years!...