Black Arsenal — Local services in Saint Joseph Charter Township

Before and during the sale, this place is extremely helpful, and answers all questions in a timely manner. I read a lot of good reviews, and expected excellent treatment from Black Arsenal. The firearm I ordered had one particular piece on it that I verified with BA on multiple occasions, actually came with the gun. They were extremely courteous in holding this gun for me for several weeks while I was out of town. When I came in to pick it up, they had many attachments that they recommended, and I picked a couple out while I was there. Just before I was ready to check out, they informed me that they couldn't find the one specific piece that I was looking for in this weapon, but that they would contact the manufacturer and distributor to make it right. That purchase was made on 4/24/2020, and on 6/17/2020 they finally stopped ignoring my messages and let me know that the model I ordered did not come with the attachment I was asking for, even though I asked this specific question multiple times in messaging back and forth before picking up my firearm. They were generous enough to offer a full refund, which will do me no good, as this particular firearm is now completely sold out everywhere I look, and I wouldn't be able to find a replacement as easily as I could have 2.5 months ago when I was originally verifying the contents of the packaging with BA. I responded to BA's offer, letting them know I paid ~$100 more than the going rate for this same model at other retailers, and asked if they had my missing part available from another manufacturer, that would fall into this $100 difference...I suspect I'll never hear back from them on this issue, and that's why I'm leaving this review today. Bottom line: if you know exactly what you're looking for (which I did), this is the place to go. If your product isn't 100% exactly what you were expecting, DO NOT take the item with you. Wait until they can actually fulfill your request, and finalize your purchase at that time. If you're expecting help after your purchase, this may not be the place for you. You'll pay a premium to work with Black Arsenal, and after my experience, I don't believe the extra cost is worth it. Though it's extremely convenient and local, I won't be making future purchases from here. Update: I received a message on Facebook from the owner: Ryan - I replied to your bull xxxx slight on our shop and our service. You failed to include the fact that we offered to refund your full purchase price numerous times to try and correct this issue. Instead you dragged me and my family through the mud with some half xxxed attempt to discredit us and warn others. You are not welcome in our...

HORRIBLE EXPERIENCE!!!! If I could give this place 0 stars I would. My mom is older in age, her vehicle was broken into and she wanted to get protection as it has been hard to sleep due to the anxiety of someone coming into her home, we went to Dunhams sport to look a her options and because she accidentally answered a question wrong on a tablet while applying, she was told she had to come back in 30 days which the permit to purchase was invalid after 30days. Well the gun she was interested in the most I took the liberty of calling Michigan gun exchange to see if they had a similar model (semi automatic) my exact words “I’m wondering do you have semi automatic around 300-350” he says yes and so we head there, we arrive my mom saw one of her interest and he asked me weren’t you the one I just talked to and I said yes but she is purchasing he goes on to say he is going to deny the sale because he thought she was purchasing for me and I told him I was just doing the leg work while she was driving to see who she could go to, so we gracefully. We go to this store BLACK ARSENAL 8 mins from the gun exchange and she was close to purchasing there but they denied the sale due to another store calling them telling them she was trying to purchase for someone else, when I never said it was for me just asked a question concerning their inventory. But to allow someone else’s assumption to sway your perception of people and throw the sale away it’s horrible. The only good reviews at both establishments are from YT people. Racism is still a huge thing and it’s horrible. All BLACK people are not the same, purchasing guns to sell them on the street or buying for a son or to commit any...

Went there 3x to look at a sig p365 xl. They only had the regular p365, the xl nra edition and romeo sight edition not a regular black xl. So, I ordered what I wanted off gunbroker.com. Went to pick it up and the guy said I could get 9mm while getting a gun there but after doing my paperwork the lady said I couldn't since I didn't buy the gun there, it was a transfer. I said "well I tried! I came here three times ask him!" Pointing to the young guy working down the counter. He said himself that I did, she said "we had xls...", and he even said "not the one he wanted". So I had to leave with no ammo because she said they try to sell to people who buy firearms there.... I get it to an extent, but I paid them 45$ for the transfer fee to bring them the business and I tried to purchase the firearm there. Just left a bad taste, idk if I'll purchase anything from them going forward, might just go elsewhere and transfer to begin with. We shall see.

Update to owner response: I picked this up this afternoon and nobody made mention of getting them in today or prior. I was told keep calling and we will see lol. I waited several weeks and you didn't get them in. No big deal, I went elsewhere. But when one guy says I can get 9mm and then your wife says no, that is wrong (a mistake on the other guys part no big deal). The fact that I came to you guys 3x means I tried to bring you business. I try to support local businesses but that doesn't mean I'll wait forever either. Just woulda been nice to buy a few rounds. Your wife probably shouldn't speak about the inventory when she didn't know what model I was buying apparently, making a remark about having xls when you...