Verizon — Local services in Saint Joseph Charter Township

This morning I went to the Verizon store in St. Joseph, MIchigan and arrived 30 minutes before they opened. Another customer arrived after me and we both waited for the store to open. After entering the store Max, the Sales Representative said to me "You were here first and have been waiting so patiently, I will take you now." In sum, I needed a new phone. Max studied my current device and very eloquently stated I had an entry level device and it wasn't keeping up with the upgrades. I explained I need just a basic device. Max did not pressure me to step up to a higher level, but asked what my needs were so he could make a recommendation which he did and began to program my new device. In the meantime the store began to fill up with more customers and he politely would ask their name and place them on the waitlist in the order they arrived.

One customer was notably irritated, frustrated and verbally expressed his frustration with other customers in the store. Max overheard his comments and took a moment to speak with him and advise this location could not assist him, but gave him the contact information for the division that could address his needs. Despite Max's efforts to address his concern while still in the process of completing my order this individual was not at all polite and rude with him. Max was very diplomatic and again explained how his issue could be addressed. Despite all his effort this individual could not even utter a "thank you" yet Max showed the greatest level of compassion and professionalism.

Max completed my order, answered all my questions, made certain I was completely satisfied and comfortable with my new device. He was very clear that if for any reason I have any issues in the future that I should not hesitate to contact him.

It is truly a pleasure to work with someone like Max that possess the utmost courtesy, caring, and professionalism. Verizon is so fortunate to have the qualities of Max in their...

Updated Edit: manager Chris P reached out to me and followed up to be sure I was aware that the cord could be returned with out the box and apologized for what i experienced. When I went in to do the return, he welcomed me into his office to further apologize, explain more, and assured me this isn’t the experience they want customers to have. That employee no longer works there. Chris was genuine helpful and professional.

I just left this Verizon store and dealt with an associate named Justin. I first observed that he was helping a very elderly man with communication issues and I was shocked at how rude and abrupt he was with this poor gentleman. The gentleman did not have speech ability, he wrote down his concern on a piece of paper and Justin rudely said “I can’t read that, type it.” Any interaction he had with the gentleman was very rude and abrupt. He typed his replies back to the gentleman, but never had any sense of warmth or empathy with the man. The man was trying to communicate and say thank you And left, but Justin barely made eye contact and again was not warm or friendly to this man. I had secondhand embarrassment for Justin‘s lack of quality professionalism with this poor gentleman. Next, I spoke with Justin, I recently purchased a charger, which has quit working. Justin saw that the charger was not working, pulled up my receipt and then said he cannot return it without the box. Of course I don’t know where the box is who keeps a charger box that they get from the Verizon store, assuming that the quality will be much more than lasting one month. I said you’re telling me you see my receipt and see that it’s not working but can’t take it back without the box? He said that’s correct. I asked if I could ask the manager and he smugly said “he’s not here”. I have never seen such a rude associate at this Verizon. I have worked with a female and another male there who have both been stellar quality, but Justin is...

Yesterday I came to Verizon to trade my iPhone 8 in for a 16 pro. I did this only because I had bought an Apple Watch a few weeks ago and the 8 was not compatible. I loved my 8 and put off getting the phone.

Well, Ms Caitlin greeted me, asked what she could help me with and proceeded to make my day. 1) She reviewed my options, clarified what was important to me & then retrieved the new phone for purchase. 2) Next she covered the costs & told me of a promotion which when all was said & done, cost me $386 vs the $550 that I had expected to pay when I had previously came to Verizon at the time I first purchased the watch. 3) Caitlin then proceeded to set me new phone up with cover, screen protector & transfer of data. 4) Lastly, she helped me with specific questions as I became familiar with my new phone.

I went home last night & began to play with both Apple products & to my horror, I somehow contacted emergency services. The 911 operator was kind as I explained that the outreach was a mistake. My son then received a message as he is my emergency contact. I told him to ignore notice as it was my mistake.

Well, today he texted me asking if I’m still trying to figure out my new phone as he was notified 2 more times. So I hightailed it up to Verizon & Caitlin again helped me out as she explained that I was accidentally contacting SOS. So we changed the orientation of my watch so that I would no longer hit the button by mistake.

She is the best, deserves a raise & your praise! Please recognize & reward the employee. She is a...