Buffalo Wild Wings — Restaurant in Saint Joseph

There was a special yesterday 2 aps, 2 pops, and 2 entries for $19.99. So we decided to go out for once. Upon arriving to the restaurant around 645 there was no greeter. We were standing for a solid 10 minutes with no one there to even take names. No big deal. Another family was sitting there waiting while there was clearly tables open. They were seated soon after. The greeter/take out guy whoever asked how many we had. We replied 2. He looked around and asked the next family how many they had. Looked around and seated them. Both of us were shocked but I didn't say anything. They had kids. We don't. Whatever. We were immediately seated after them. Things went down hill from there. Our server seemed like a nice guy. He took our drink order and brought our pop relatively quickly. We ordered right away as we knew what we wanted. My wife had a free chips and hatch queso reward so we ordered that to start. It took 30 minutes for the chips and queso to arrive and when it did the queso was all over the place. Not neat like it usually is. Oh well. No big deal. Maybe the cook is in a hurry. Our server, like I said was a nice guy but he would disappear. At the 1 hour mark he asked if we wanted more pop. At that point we had consumed most of the chips and we were full. But we still had no food. Listening around, other tables were there for 2 hours with no food and the server would disappear for minutes at a time. There was no communication about what the holdup was. Upon finally receiving our food it was hot. (Minus my wife's fries which were cold and mushy) But the all american burgers were so greasy that you could see it dripping off the bun. Its like the cook (im not saying chef because a chef would not have let that mess out of their kitchen) basted it in grease! I dont mind a greasy burger, but this was over the top. We and other tables had to ask the poor lady clearing other tables to find our server for the bill. I regret she got the brunt of everyone's frustration on that side of the restaurant by the bathrooms. Upon receiving the bill we discover we were charged individually for everything. Upon asking the bartender who was the only one able to provide answers, because we used our promotion on the chips and queso, that nullified the 6 for 19.99 special. . . Would have been nice to know that at first. We would not have ordered the stupid chips. Previous experiences have been top notch. But Whoever they have in the kitchen now needs to go to or go back to culinary school. Our server needs quite a bit more coaching before he's ready to be by himself and where was a manager? Thanks to the bartender for trying. The bar would have been the place to sit. Needless to say we...

The place looks good. Our experience 3 weeks ago wasn't great. Food came an astounding 67 minutes later on a slow night.

But tonight I thought, let's give the take away a try.

Wanted to get the BOGO wings, 3 orders of the same thing. All sauce on side. With carrots and celery sticks and ranch & Bleu cheese dressing.

When called to order, 1st person told me to hold, started to take my order then on hold again. 2md person chimes in into 4 minutes mark, started again, has a severe problem understanding my name is Al, then puts me on hold again. 3rd person picks up around 10minutes into the call. Sounds extremely confused about what sauces I wanted to order so I hung up. Should have just gone to someone else. But decided to give online a try. Ordered in, and says it's gonna take 50 minutes to cook wings, after taking my payment. As a chef, I know how long wings take to cook. So, at this point I am beyond frustrated. Decided to go in, and talk to the manager to see if he can help step up the game.

Walked in, there was a guy before me, and 2 ladies behind me. There's 3 cashier's and the manager in the take away kiosk. Not one looked at us, and greeted the customers. Kept doing whatever the f**k they were doing. And this is the manager I hoped to step up their game?

Obviously the order wasn't done right. Wings were overcooked by a lot, tasted like dried almond cookies tbh! Forgot to give me my sauces and carrots and celery.

You get 2 stars because of the sauces. Also you lost 6 confirmed customers if not more. At this point I'm thinking if I should get...

This Buffalo Wild Wings is the worst one I have ever been too. We were told when we came in with a party of 5 that it would be a 30 min wait even though there were 3 4 person tables right next to each other that we’re open. Then we sat down and waited for 15 min to order our drinks. After 25 min we had our drinks and we ordered our wings. Everyone at our table ordered boneless wings so it wasn’t a hard order to complete. 1 hour later we still hadn’t gotten our food and only had seen our waiter one time. We got ahold of the manager and told him if our food wasn’t at our table in 5 min we would be paying for our drinks and leaving. 3 minutes later we had our food and our 2nd drink. It took another 15 to get our check at the end and we were told we would have a discount on our food at this point we had been here for 2 hours for some boneless wings. There was no discount so we asked to speak the the manager and he was to busy according to his greater. He came out after my wife walked back to the kitchen and told them I was walking out if he didn’t come out and talk to us so then he came out and told us he can’t get his staff under control and that he’s sorry. I think it time to replace the staff and more importantly the manager. This place is a joke and after talking to the only staff member who seemed worth a damn they said this place is awful. Bill it’s time to find a new job. I would say you should work at MCDONALDS but that’s unfair...