Stetson Hat Co Outlet Store — Local services in Saint Joseph

I went in as a “hat person” and particularly like Stetson hats, planned on buying 2-4 hats and having an awesome day. I live nowhere close to here, convinced a buddy for a Saturday road trip and off we went.

Walking in, super cool, lots of hats all over and some wonderful prices and options. The only issue I had was that the size I wear was seemingly very rare (if you rock a 7 1/4 head you’re GOLDEN here) and I wanted to ask if all of the sizes were on display or if there were more in the back or something, as is relatively common.

I was greeted at the counter by a woman that I figured would help and she seemed nice, but instead of answering the question decided to judge me and assume I know nothing about any of this. I get it, I am a bit goofy and dressed for a fun chill day with my buddy and didn’t look formal by any stretch, but that doesn’t mean to verbally assault me.

I asked the question, was asked what size I was, which is cool since I thought hey, maybe she is going to direct me to an area and I wasn’t getting the organization quite right. I said 7 1/2, I was explained to that I’d a “Large” in the hats I would be able to handle. Admittedly I was confused as I own a couple Stetson hats that use standard American spectrum sizing, I am very much an XL, not a large. I said I wear an XL in those kinds of hats, where I was told that is 7 3/4 and I’m wrong.

I tried to stay composed but was getting very pissed, all I asked was if there were more sizes available, I didn’t need the Stetson size conversion chart explained to me. Maybe it should be explained to her though as if it were as cut and dry as this = that, they wouldn’t use spectrum sizing and 7 1/2 falls right on the line between the sizes actually and it is common and recommended to “size up” and use a sizer pad if needed.

She decided to give up on me, I’m clearly too stupid to understand how anything works. Takes me to the hats area and hands me a 7 3/4 hat, directs to to try it. THAT WILL NOT FIT ME, I TOLD YOU MY SIZE AND STILL HAVENT GOTTEN THE INITIAL QUESTION ANSWERED. I put it on my head, show it falling all over and hand it back, asking to just be done with this interaction.

A very old woman, probably in her 70’s and definitely nearing the end of her days, took over counter duties as the other person helping me went to do some hat shaping which is also listed as not available on Saturdays, which is hilariously why the friend came as he wanted a couple of his felt hats shaped and looked at and that didn’t end up happening. He was frustrated by the whole outfit here, left about 2 minutes into this experience to go to the gas station and come back knowing I intended to buy some hats.

I still looked around, found a couple of hats I would honestly love to buy and were the couple options in my size but the elderly woman was a little louder than she realized and I got to listen to her talking sh** about me from the counter to another employee nearby for the entire time I remained there.

At the end of the day, if an employee wants to go into an interaction with a terrible mood and attitude then it’s going to be what it is, and that’s what it was here. I left with no hats, an actual frustration with Stetson as a company from this interaction which hurts because I have always liked the brand very much and a feeling of hurt from being belittled by a random employee of a hat store. It doesn’t have to be like this but she chose to make it a bad experience, we left and will not be back, nor will I likely purchase a Stetson product again sadly as it just feels like supporting s company that doesn’t value its customers or the legacy they had. Unfortunate, could have been a home run for everyone involved and ended as a blemish on this store I hope others...

We’ve always had a good experience but today not so much. My husband always buys hats from the clearance section and gets it customized. When Alma was getting it ready she turned around and told my husband that the tag wasn’t the price for the hat. Well, first of all that’s the price your store put on it. Second, with that tone she used she basically accused us of altering the price tag. So anyway, my husband went to the back to look for another hat & he didn’t find another one that was his size. So I proceeded to the register to buy some of their clearance shirts. I paid for my items and as we were leaving my husband said Alma was taking pictures of us. So I went back in to ask why they were photographing us and of course they denied it. I won’t be returning to this store again. I feel that they were so rude and feel ashamed that we were treated like this. Alma was not only being rude to us but I overheard other hispanic people asking for her help and the way she replies is uncalled for. Another customer asked her the price for a hat and she said “that’s the price and if you don’t like it you can go to the clearance in the back.” I’m sorry that’s not how you should reply to customers. Another thing, she clearly speaks Spanish and when we walked in we greeted her in Spanish and she replied in English,...

Overall, a disappointing experience. First time buying a Stetson hat and had hoped to find some really good bargains. I ended up with a 6x felt hat and a straw hat that I am very happy with but the prices weren't as low as expected and the selection of premium hats (30X +) was very limited.

Next to no assistance at all from the two ladies in the store so their sense of customer service and service level was the lowest I've experienced in the US (except for the duty free store at Terminal E at Boston Logan airport and a Dunkin' in central Chicago).

Took me over an hour to find what I wanted and no help or offer of help from them. Worse, a lot of the hats are not organised by size and almost nowhere are the sizes marked on the shelfs so you end up having to go through hat after hat looking for...