Kendall's Ace Hardware & Paint — Local services in Saint Paul

On Saturday, May 2, 2020, around 1:00 p.m. I was treated extremely rude by a young salesperson. We have been customers for many years at this location and I was surprised when a young man snapped at me when I simply asked him the price of the charcoal I was holding. He sarcastically said, "I don't know the price of everything!" He asked in an elevated/condescending voice, "Wasn't it posted on a the sign?" The price was not posted and I was glad to leave the hostile environment, without a price check. This exchange took place in front of other customers. Although I chose not to react to the crude behavior of this person, who was half my age, I believed it was a situation where it would be best to let the ACE family know the type of individual they left their Dale Street store in charge of, the affect his behavior has had on me and how this service style can have a negative impact on their business and...

If I could give zero stars i would. I wanted a tool set that another ace hardware didn't have so I was sent to this store because the employee from the other ace hardware called to check to see if this store had it stock in which they did. When I got to this ace hardware store, I went inside and asked for the tool set, the cashier was really cool and got it for me right away. While at the register, another employee came up and said that they can't sell me the tool set because it was a special order and they would order one for me. I just said forget and left. How could it be a special order when the cashier grabbed it off the floor. What bad customer service. Called to confirmed if the item was in stock and it was and then wasted my time going there just to get denied. Really Kendall Ace Hardware? What poor...

It takes real skill to make a guy who has been up since 530AM on a Sunday feel good about spending over $120. I arrived at the store at 930 in the morning having already been up and adulting for FOUR HOURS at that point when all I wanted to do was kick back and take it easy. I explained my needs to Tim and he took me item by item, step by step through the store. He offered good advice, made some solid suggestions and got me precisely what I needed. If I'd gone to Menards which is actually closer to my house I might still be there wandering around helplessly. Instead, thanks to Tim I got what I needed and my project -which is related to my upcoming wedding- is well on its way. Thanks Tim! You rock! Sincerely the steampunk...