RTD Decoration — Local services in Saint Paul

A very disappointing experience. I met with the owner who outlined how we could highlight the house with the holiday lights. We decided on wrapping a few trees in the yard and highlighting the roof line and placing a large wreath above the garage, not a complicated project. We negotiated a price. They came to install the lights and informed me that they couldn't install the roof lights because my roof was frozen, image that in December in Minnesota. I was never told that they couldn't install their lights if my roof was frozen. At that point it was suggested that I just wrap the trees. Didn't make sense to put up the wreath up if they couldn't outline the roof line. Very disappointing since this was a surprise for my wife. They returned a few weeks after the new year to take down the lights but never let me know that they were going to remove them. Overall very poor execution of what the initial plan was and they didn't offer any viable alternative or didn't seem interested to making sure the customer was happy with...

Roof-to-Deck was terrific. They were fast to respond by both telephone and email and provided estimate of services within hours of request. The workers were courteous and created a beautiful, artful display of lights on the roof and several trees adjacent to the house. We received many compliments from holiday visitors and would not hesitate to use this company again. We like the idea of not having to store or purchase new holiday lights. Is the cost fair? I do not know- we did not receive estimates from other companies nor did we look. We have used Roof-to-Deck twice and have been quite pleased with the...

Not great customer service. They've done my deck twice and the finish severely peeled the next spring both times. The first time they kindly redid it, but this spring I'm on my own. Don't feel like paying $800+ when they can't tell me if it will happen again. Their warranty specifically states that it won't peel. You can never talk to someone. They just send you an email and don't follow through. If they'd work with me to determine why it peeled I'd be happy to pay...