H&R Block — Local services in Salem

Here is the feedback I left them in my survey. Keep in mind I called customer service to explain that I had issues. They told me they don't take feedback unless if on their survey. So already a red flag here. Any rep is welcome to call me and discuss but as of now this is my answer. I got rescheduled 3 times, location changed and missed work 3 times because of you all. The agent the first time was sick which was fine, but then I go to the office for when i was scheduled for the rebook, they weren't there or recieved any info i was coming. So I got sent to another location hours later. Then when I go to the next location the rep didn't know how to do part of my taxes. i recieved an email for a $20 free gift card if i file by 4/10. Still haven't recieved and no one knows what i am talking about. you almost trippled the rates from last year! I paid $375 when if I went to any standard accountant I would have paid $250 or under. And when I called customer service, they couldn't help with the gift card. They would not take personal customer service feedback. I can only apply to the survey. Over all this was the worst experience I have had with a company in years. No one wanted to help. No one wanted to listen. The customer comes last...

Bad customer service. Had an appointment for 5pm, arrived 10 minutes early. Preparer was not ready so I waited. At 5:20, I asked the receptionist to check how much longer it would be. While he was doing that, a customer came in and sat down. The manager came out to greet him, he asked if they could take a walk in? The manager proceeded to take him right in. I had been waiting a half hour and was never asked if she could help me. Receptionist came back and said it was going to be another 10 min. I cancelled my appointment and left. If she was any kind of manager she would have seen me first and had the preparer I was waiting for see the walk-in. WILL...

HR Block is a ripoff ! (I used the Boston St, Lynn location but picked up in Salem. Their agent spent just 15-20 minutes with me, My taxes are so simple that I should have done them, yet I was charged $ 505.00 to have them done by HR Block ! While I did fail at the start to ask what the fee would be for me, they also failed to tell me until I went to pick them up. Highway robbery at...