Skateland West — Local services in San Antonio

My family, friends, and myself have grown up coming to this rink. Today i witnessed behaviour by the front desk lady whose name she stated is Megan that caused me to NEVER want to return to give my money to this establishment. She was extremely rude and condescending to a mother who came in with 3 children a little after noon for their 'classes'. Megan informed the tardy mom that she was 'gonna tell her like she told the lady in front of her that she needed to be there at noon if she wanted to get into the classes!' If that is their policy, it should be clearly stated somewhere visible. I saw no such stated policy, and late mom obviously was unaware as well. Even so, there was no need to berate the mother like that. And seriously, what is the big deal. The so-called 'class' is not formal in any shape or manner. It was one employee helping out one child at a time as the rest of the skaters did their own thing. Megan acted as though this mother and her late children were interrupting a whole waiting class of students. The mom seemed a little confused as to why she was being chastized, and when she questioned Megan about when they started doing that, Megan made it a point to tell the woman that her parents had run that establishment since 1974, and that it was always like that.' It wasn't what she said though, it was very much HOW she said it. Talk about ENTITLEMENT!!! The mother very obviously felt bad, and walked away looking confused and embaressed. Megan's customer service/people skills are reprehensible. FYI Megan, being rude to cutomers who are obviously unfamiliar with your services in front of her children and other customers/parents is a surefire way to solidify the demise of your parents hard earned business. If you care about your parents business, do not treat customers who are part of the community that helped to ensure that business' success as though they are unimportant. Not only was i appalled, there were other parents around listening and observing how you treated that woman and we spoke about it afterward. There was absolutely no need for that tone or manner. If a customer is unfamiliar with your policies and services, it is up to you as a business owner to POLITELY educate them, not talk down and humiliate them. It's called being a decent human being and just plain old common sense good business practice. Shame on you. Now not only did you offend that mother, but i no longer want to go back. Had traffic been a little different where i was coming from, i would have been 10 mins later and could so easily have been that mother. I will not be speaking kindly about your business to others. And as i already stated, there were other observers there who agreed with me....your unwarranted rudeness to a paying customer made me not want to go back. As a business owner myself, i highly recommend becoming familiar with the term 'customer appreciation.' We could not enjoy the succes we have were it not for the people who give us...

This was our third time visiting as part of a school group. I have four kids, 10, 8, 7, and 3. Their skates here are super slick, making it very easy to fall because your legs fly out from under you. My youngest wasn't a big fan of not even being able to stand up but at least for our first two visits, they let me walk out there with him and try to help him. Before our third visit, I bought him the kind that go over his shoes so he could just scoot along. I thought it would give him some confidence and he was so excited! We had just walked in the door, however, when the woman at the front desk told me that he wasn't allowed to wear them (she didn't give a reason). When I told her that he tried their skates and couldn't even stand up because they were way too slick, she didn't care. In fact, she made me pay for him to just walk in the door even though I told him he wouldn't be skating! Since I already paid, I decided to let him try their skates one more time. But this time, not only was he not able to wear his own skates that he was so excited to wear, but they wouldn't even let me walk out there and help him try to stand up on their super slick skates of death. They said I couldn't go out there because I wasn't skating. I'm pregnant and I can't skate to begin with so there was no way I was taking that risk! So now, I'm stuck paying for a toddler that I have to somehow entertain for the next couple hours while my big kids skate. First of all, if they are going to make rules, they need to at least be consistent! The first two times we came here, there were kids with the same type of skates they refused to let my child skate with this time. And I was allowed to walk out there with shoes to help my son the first two times, no problem! Also, there are people out there pushing strollers around! Strollers are OK, but my son can't wear his skates? Seriously?! Lastly, as soon as I told her my toddler wouldn't be skating, she shouldn't have made me pay. Having to pay for my toddler to walk around bored and disappointed is unbelievable! Needless to say, we won't be coming back. Figure your stuff out,...

DO NOT BOOK YOUR PARTY HERE We just had a party here today 7/27/25 at 2pm. The customer service is non-existent, they do not allow you to decorate (meaning lay down a table cloth) on more than one table in the area where the party is held. You cannot bring in sealed goodie bags to hand out to your party guests (even at the end of your party, for them to take home). My husband went to the concession stand to purchase a drink and snack, and the little girl told him that he had to wait until she was ready, and proceeded to turn around and ignore him. So, he stood there for a minute and she never turned back around so he just came back to sit down. About 15-20 minutes into the party, the same girl from the concession brought out a tray of ice cream cups for the party guests and said that they could "no longer hold onto them", and we had to "take them now". With no explanation as to why, so we had to do birthday cake and ice cream very early on in the birthday party. The experience as a whole was very poor. I realize this establishment is not a chain, and may be locally/family-owned, and maybe the owners may not care enough to look into or address these issue. I do not expect a call back or an apology. But damn, take a little bit of pride in your business and at least find some kids/people who have better character or at least some people who can fake it even a little bit. This was just ridiculous. The level of out-right disrespectful and ill-mannered behavior towards the customers was...