Captain Jacks Dispensary — Local services in San Bernardino

I'm only writing this because I don't want anyone else to lose $45.

I went here two weeks ago. It was busy, but there are menus with what they have available on big screens and they have 7 or so budtenders.

When it was my turn, I told my tender I had a rove battery and was looking for hybrid cartridges. She showed me one and I asked to see another. She showed me another one and said that was pretty much all they had. I don't know if I was reading the menu incorrectly or if it was not up to date, but according to what I read they seemed to have more than she was offering me.

She recommended a Kurvana cartridge, a brand I had never tried before, but I agreed based on her recommendation. This dispensary looks like they have a lot of knowledge on their product and like it is a legitimate business so I was ok trying something new.

The cartridge started leaking a couple of days into me using it. I didn't have time to go back to the dispensary until today. I spoke with a manager and he told me that the Rove battery is too hot for this type of cartridge. I told him the budtender recommended it. He said he has had people have this problem before, with this brand, and if he were to put a sign up about what batteries go with which cartridges it would basically be the brand battery with only it's brand of cartridges.

He also said this specific company does not accept returns from them so I would have to call them on my own and see if I could get a refund from them. They would be unable to do anything for me.

I'm not saying this is a bad dispensary or that they don't know what they are doing, however, this experience is unacceptable to me seeing as they recommended the cartridge and could not back up the value of a product they carry.

What made lose confidence in the dispensary as a whole was the manager explaining to me that my battery was part of the problem, even though I had disclosed that when I purchased the cartridge in the first place, and also that he has seen issues with this brand of cartridge leaking, a comment that was not made to me at the time of purchase.

I would recommend doing your own research before choosing a product at this dispensary, and probably any dispensary, and also asking about their warranty on the item you...

Visited once, will be going back. Located right on Hospitality Lane, in a windowless 1 story building, pale green (of course) with dark trim. Parking lot and entrance are on the East side of the building, with plenty of parking. There was security outside and inside when I visited, middle of the day, during the week. The usual foyer with controlled access to the actual dispensary, it was a short line and short wait to enter. I was helped immediately, as there was plenty of (busy) staff behind the counter. All purchases must leave the building in a sealed, opaque bag, so if you have been there before, bring your bag from the previous trip or you'll have to purchase one as part of the overall transaction. This is cash only, I don't recall if there was an ATM inside or not, best to bring cash though, there are always high fees with those ATMs... There was the usual cannabis scent, however not odious, there is also a cannabis "bar" on one side, don't really know what that is, I only ever buy edibles for my spouse. Staff was efficient, patient (I'm over 50) and took the time to thank me for service as a veteran. In and out in less than 25 minutes, easy access from the 10 and 215, would recommend this place for older...

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