Kalaveras — Restaurant in San Bernardino

This review is not intended to attack the staff or the establishment. Instead, I am sharing my experience in the hope that it will help improve the overall customer experience. I am not a food critic, so I apologize if my feedback is not structured in the traditional sense. I will try my best to break down my experience from the beginning until the end.

Let's start with the setting of the establishment. They did an excellent job of creating a vibe and atmosphere, and I was seated quickly since I had a reservation. However, the area where my daughter and I were seated was not what I had in mind. They placed us on high chairs and a table, which made it difficult for my daughter to stay still. Additionally, they placed us in a very dark corner of the floor, and I had to rely on a flashlight to read the menu. I could not see my food well either, which is essential for a great dining experience. I asked for more light, but unfortunately, it was not possible. Our backs were facing the main entrance, and there was no soundproof barrier, and I could hear employees' private conversations. Also, the menu did not offer a kids' section, which made me realize that this may not be a family-oriented restaurant, and I should have done more research. The music was too loud, and it made it difficult to have a private conversation with my party.

I understand that profit is essential to running a business, but I noticed that they placed too many tables with little room between them, which took away from the privacy of the diners and could be a possible safety hazard.

My daughter's plate was served promptly, but unfortunately, that was not the case with mine. It took 25-30 minutes for my plate to arrive, which was two mole enchiladas with rice and beans. The staff apologized for the inconvenience, but the damage was already done. This could have been due to a lack of communication and preparation. The manager offered to apply a discount and a dessert on the house.

Now, let's talk about the food quality. In all honesty, it was not what I expected. At first, I was skeptical of the quality of the food due to the low price per plate, and my concern was valid. I have been eating Mexican food all my life and have set a standard based on my experience. My daughter's plate of Quesobirria was a 6 out of 10. My plate of Mole enchiladas would rate a 1-10, with the 1 being for the avocado, which was good. The Mole sauce lacked flavor and texture, and it was too thin. A good mole is thick and has a distinct aroma. The chicken was dry, and the tortillas were made from poor ingredients. The rice lacked freshness and taste. I asked for a side of fresh salsa to add some flavor to my dish, but unfortunately, it was never brought to me.

As I mentioned earlier, our waitress and manager were apologetic and acknowledged my concerns, but the damage was already done. I have worked in the service industry for years, and I know that first impressions matter. Consumers work hard for their money and expect to receive a service and product that is similar or superior to what they get at home. The staff performance reflects management, and management performance is based on training.

In conclusion, I hope this review will be useful in improving the overall client experience. As I said before, this is not an attack on Kalaveras or its staff. I am grateful that they have brought their business to our city, which needs more vibrant businesses to attract crowds. Thank you for taking the time to...

I initially enjoyed the food, atmosphere, and service at this restaurant. However, I will never return. Although I appreciate loud music and a lively atmosphere, my recent experiences have been unacceptable.

During a lunch visit with my children last week, a belligerently drunk woman was cursing and spilling drinks everywhere. Despite multiple people complaining, the manager proved incompetent in handling the situation. After a prolonged ordeal, the woman was finally asked to leave, causing a scene in the process. The delay was unreasonable, especially with many paying customers wanting to enjoy their meals undisturbed.

Last night, my husband and I went for dinner. Several groups were celebrating birthdays, which was fine until one group, placed in the center of the room, became excessively loud and disruptive. They were extremely drunk, cursing, and singing as if they owned the place. The situation worsened when some of the women began twerking on the tables, which was highly inappropriate, especially with children present. I did not pay for my kids to be exposed to such behavior in what is supposed to be a family-friendly restaurant.

The managers did nothing to control the situation, showcasing a complete lack of oversight. This restaurant is far from classy and caters to a ghetto crowd with no sense of propriety. I will...

Do not never go to the one in San Bernardino on hospitality Lane they service is horrible. The managers are horrible. They will beat you out of your money. I had the worst experience ever. I should’ve followed my first mind and went to the one in Rancho Cucamonga. Because this one is San Bernardino will leave your table Nasty. They didn’t clean our table until we was ready to go. We had to Beg for service beg for drinks beg to order our food I’ve been calling Ever since that day to speak to a manager, I finally speak to one. He was very unprofessional and very rude. Not once he tried to apologize for what happened to us there he kept getting smart. I caught the one in Rancho Cucamonga. The manager was very respectable. He even apologized to me and it wasn’t even at their restaurant. he took all my information down and told me he will call me on Wednesday to check back in on me to see how someone reached out to me. If you don’t wanna feel uncomfortable go to the one in Rancho Cucamonga you go to the winter San Bernardino you’re going...