KAY Jewelers — Local services in San Bernardino

I recently got engaged and my fiance bought my ring from this store. The ring he purchased was a size that was to big for my finger, but the sales rep who sold him the ring told him that it will be fine and it will be better to size it down with me there. Specifically she told him even though I have a 4 and a half ring size that the ring she sold him a 6 and a half would be able to be sized down to my ring size. Me and my fiance came to the Kay Jewelers at Cabazon because it was closer to our house and the sales rep told us the ring he was sold cant be sized down to my finger because its to far down to size it without the ring getting damaged and messed up. So I have to get a whole new ring now. This could have been avoided if the sales rep at this store did her job correctly. Ive never been more dissatisfied with the quality of service from employees. I would never recommend anyone to come to...

I had the best experience with Katie yesterday!! She is absolutely phenomenal!!! I can in your enquirer about a 3mm-4mm white gold chain. I absolutely forgot about the fact that it was the day after VALENTINES. She was still very helpful with informing me that they have to recover from the holiday. She also told me there was a book that I could order from that had more option than the store & what’s found online. The book is MASSIVE & EXPENSIVE! Katie stayed with me the whole time trying to find a suitable gift. She reached out to see if I can have something made custom, and for that extra mile, I’m extremely excited to do business with KATIE @...

Be careful buying from here. I had a horrible experience with this location. First off I purchased a ring here in December. I was told I would receive a 0% interest promotion for 6 months. I just got off the phone with Genesis FS card services who is handling the loan and they said the information for the promotion was not submitted so I have been paying interest from day 1. Also they told me I would receive 100% trade in value and that also turned out to be a lie. When I went back they did not honor their own agreement. I don’t recommend anyone shop here. They will tell you anything...