Costco Wholesale — Local services in San Diego

We have been customers since it was the original price club back in the day. Now we live downtown and shop at the South East San Diego/Gateway drive costco that is much closer to us but -believe it or not- after several years of bouncing between Morena location and the Guetto location, I appreciate the closeness of the store but the staff at Gateway are way less professional than at Morena and I can say that because I buy over $6000 in groceries for my family at costco every year. The reason for my one star review today has to do with the 'SHABU SHABU' meat (its New York steaks thinly cut) ... at the Morena location the meat is always fresh and amazing ... but guess what? down in the guetto where the Goyem live we get the worst garbage meat. I spent almost $100 bucks on 2 packs of SHABU SHABU' and what they sold me was absolute garbage, old meat and poorly cut and way harder than that from the Morena location. Generally the prices are the same at both $11 a pound and I buy about $100 bucks of this meat per month, its a staple in our diet, but if I want the decent meat I have to drive to Morena, otherwise its hit or miss at Gateway drive but the meat is always better in Morena ... The place where you review the Gateway location has almost zero reviews, its mostly working class people that shop there but a few of us that live downtown and don't want to spend a fortune on the local grocery stores still use costco. They always send the crappiest meat there and they never let you return it either. I recently bought $100 bucks worth of flank steak/choice meat (so is the shabby) and it looked very red and beatiful but it was inedible, it was chewy like rubber, the sell by date is always maybe 5 days maximum after its put on the shelf but they did not let me return it saying it was past the expiration date when it was the sell by date ... I'm not going to drive back to costco just to stand in line and return a bad meat, I showed up less than 2 weeks later and they gave me the shaft, then the manager there a younger hispanic kid with big glasses who thinks he owns the franchise came over, very arrogant and belittleling and told me that he was going to remove my ability to return food, just out of nowhere! Horrible, the self check out people don't help you at either location, that's a common trait and if its stressful going to costco to shop to save some money then imagine what these people who work there have to endure to work there so I do feel bad for them but you don't have to act like a complete donkey just because you hate your job, some of us like to treat others with courtesy and consideration despite the circumstances, so absolutely horrible management! maybe because the people that shop there are mostly blue collar workers from small towns in Mexico they feel they can treat you with contempt there but the price of the meat is the same at both locations! I've actually seen this NY shabby be a dollar more at Gateway where we get the crappiest meats than at Morena where the well to do parade day and night.

Anyways, treasure your Morena location because further down the trough there is a darker abyss within the realms of what costco is.

Also, I'm stuck with $100 dollars of really crappy NY, can I drive to Morena and get better meat? Why do the goyem/minorities always get the shaft? and pay the same or more? Any of the big wigs at this flagship costco able to give...

Costco Tire Center: this week, I had an unprofessional experience with a manager(Miss M) at the Morena Blvd shop investigating for my daughter a Michelin SUV tire warranty(60K miles) credit. Let me say thou the tire center technicians behind the counter were very helpful and very customer service oriented. After a technician reviewed the condition of the tires ( bought in April of 2022 at 37,033 miles) with approximately 28,600 miles of traveled wear (noting front tires with more wear then the back and a tire rotation [not at Costco] at approximately 47,000 miles) to date. The technician ran an approximate available warranty credit that could be offered but was not authorize to approve such $ amount credit. So a call was made up to management. The first manager(Mr. K) that came down was professional and courteous. The technician describe and identified tire conditions and Costco system maintenance history. The first manager, not very knowledgeable dealing with this situational $ amount credit called for another manager (Miss M) to come down (now 45 minutes into the investigation). After the 2nd manager reviewed the paperwork and a side bar discussion with the technician came out and very authoritarian convincing say that there is no way we are going to give any $ amount of credit. Our Costco system and you don't have any proper documentation that the tires were maintained. And making a unprofessional comment when it was identified that a tire rotation was performed by another auto mechanic shop...they performed worked on our tire(Costco)...like this was unacceptable without proper documentation under Costco standards. I asked, what about just the rear tires...manager checked the Costco system/paper work another discussion with technician. Came back unprofessionally, ya still no way. I said okay, thank you for your time(now close to an hour in) and left unappreciated. Costco lost out on a possibly $900 - $1000 tire sale and a returning customer. If you don't keep with up or forget Costco's strict maintenance requirements, think twice about purchasing tires at there centers.

So by chance, went to a tire shop competitor (DT) and had the tires checked out by a service team member. The person scanned the tire tread wear with a hand held device. We went back to the counter to discuss some new tire options. I informed the service team member that the tires were original purchased at a Costco tire center. After a decision was made on a brand of tire, the service team member said that a Michelin warranty credit of over one hundred ten dollars would be granted for each tire. This company gave me a credit even though the tires were not purchased there and this amount was more than what Costco system calculated. Never fails going to this tire...

I had a frustrating experience this morning at the Morena location, specifically involving a staff member named Victoria. After the gentleman at the checkout scanned all my items, I realized I couldn’t pay with my MasterCard or Apple Pay. The staff kindly suggested I could return with cash from an ATM and provided me with a scanned receipt so I wouldn’t have to rescan everything. They placed my cart near the customer service area. A few minutes later, by standing next to my cart, I managed to add my Visa card to Apple Pay and was ready to pay. I approached Victoria for assistance, explaining I was now ready to check out. To my surprise, she told me I needed to go back in line and rescan all my items because the previous order had been "canceled," and they “do not hold items.” She insisted the easiest way would be to unload everything by myself and start over. However, I had more than 40 items in my cart, all neatly packed, which made this suggestion incredibly unreasonable.

I pushed my cart to the same cashier who had initially assisted me, and he was surprised. He asked why I had returned and what happened to the receipt. I explained the situation and expressed my frustration about having to redo the process unnecessarily. He called Victoria to clarify, and she simply responded, “I told her the easiest way is to have her unload everything.” The cashier replied, “Yeah, easy for you…”

Victoria then reluctantly pushed my cart, found a manager, and left without saying anything further. The manager promptly re-entered the receipt number and completed the transaction in seconds, without the need to rescan the items.

I find it unacceptable that my time, as well as the cashier’s time, was wasted due to Victoria’s refusal to use the scanned receipt. If providing the scanned receipt is part of your service, why was it not honored? Her attitude made the situation unnecessarily stressful and frustrating. Moreover, I noticed that instead of assisting me initially, she appeared more focused on chatting with another employee, Helen.

Costo is also my favorite shore and it still will be. I strongly believe this is not in line with Costco’s excellent customer service reputation. I hope this feedback can be used to improve training and ensure other customers don’t experience similar issues in the future.

In case you're wondering why I preferred not to unload all the items, I’ve attached a...