Robert shoe repair — Local services in San Diego

I’m so glad to see that Robert has five stars; so very deserving! I give him that for customer service and knowledge. I have very narrow feet and had ordered some narrow sandals from Zappos. Sense they were still too wide, I took them to Nordstrom and had them make more holes in the strap so I can tighten. They still looked too wide.

I then took them to Gino’s Shoe Repair in Grossmont. Tried them on, and he said he just needed to shorten the strap at the heal.

When I went to pick them up, one of the sandals was still too wide and I had to leave it there again, for him to shorten some more. All it did was push my foot forward and it did not help with the fit.

I was so glad I found Robert! I sent him a picture of the sandals and he told me to bring them in. As soon as he saw them on my feet, he told me the sandals were not narrow—they sent you the wrong size, and he explained why.

It had never occurred to me that the reason they were too wide was because they weren’t narrow. He was extremely kind, and because it was such a hot day and i told him I had walked and taken the bus, he even sent me off with a bottle of water.

Because of Robert I was able to contact Zappos, tell them my whole dilema, and without any hesitation they suggested I return them. I did so and got my money back.

Thank you, Robert for your excellent customer service! I look forward to bringing my shoes to you in...

Today was my very first time going to a shoe cobbler and I couldn't have had a better experience! Went in to have the sole on my boot popped back on after it fell off while I was walking. I brought the broken sole with me expecting them to need it but I was very surprised to find that Robert & Carlos were willing to replace both soles with brand new ones AND clean/shine my boots!! All for only $30!! Not to mention they were able to have the job finished same day in no more than 45 minutes :D They were even kind enough to recommend me some places to sit/eat/study while I waited. When I came back, my boots looked even newer than when I had bought them, and to top it all off Robert offered me some delicious pulparindo candy to try. Seriously some of the kindest people I have met, and their work is just as impressive. If you are looking for a place to have your shoes...

I am so glad I found Robert's business! He is so knowledgeable in his craft and can truly perform miracles!

I came to Robert with. Huge dilemma! I have pretty wide calves (about 16.5 inches) and I unfortunately fell in love with a pair of pull on riding boots. I really wanted to make them work so I spoke with Robert about any options I had. He had to add about 2 inches in the calf area in order for the boot to fit and installed a zipper along the inner side of it too, all without disturbing the original design of the boot and through his dedication and pure talent the boots fit!! I cannot be happier with his work! It looks as if the boot actually came that way! He saved the day and not only that, but he and his family are so incredibly kind! They are a joy to work with and I will be returning for any...