Sieu Thi Thuan Phat Supermarket — Local services in San Diego

The products and the prices are ok, but the customer service is the worst I have ever come across in many years. They were dishonest, rude, insulting, and don't know their products.

Last night I tried to return a whole frozen durian that was not ripe. I buy these several times a year so I know the fruit well and occasionally some are not good. After showing them it wasn't ripe, the woman helping me insisted it was good and didn't want to return it. When I persisted that it wasn't ripe she said she knew better because she was Asian and I was not Asian. She said the insides were hard – because it was frozen, but it was clearly not frozen anymore after two days...

Then a man (who happens to be Asian by the way) comes to help her, concedes that it isn't ripe and says if I take it home and let it ripen it will be ok. Well, once fruit is frozen it cannot ripen after being defrosted – it needs to be ripe before freezing.

After they lost those arguments, they pointed out that their return policy was 24 hours. But they would give me an even exchange, and asked me to go shopping and bring my items to the return desk.

The previous arguments could be attributed to their ignorance about durian, but what happened next is where they were truly dishonest. When I returned with a durian of lesser value/weight and some miscellaneous items to bring the value up to what I was exchanging it for – they short changed me by not allowing me to get the other items.

Anyway, if you are looking for better customer service try 99 Ranch Market - that's where I will be going. They have a 7 day return/exchange policy and if the durian is not ripe or bad – they exchange it no questions asked.

This is a fruit that is $20 each, and needs 24 hours to defrost, so it's not worth getting stuck with a bad/unripe one. And shame on that woman for saying that since I wasn't Asian I didn't know better even after another Asian man there conceded that the durian...

I took down my previous bad review because I don't really want this place to close and gentrification to set in; however this place needs a major overhaul. I really wanted this place to be better than it's predecessor Vien Dong.

Every time I shop here, and I feel like a fool, I get bad food. I had to stop getting produce because it was often rotten inside. I stopped getting frozen food because often expired (Once over a year expired!) and has freezer burn. Do not trust their ice cream. Shelf food often expired or stale. Prepared foods have been rotten inside as well.

I once was getting a rice cake after surgery and bit into it in the parking lot and it was disgusting and moldy inside. I didn't have the energy or stamina (surgery) to turn around and return it.

The other thing is their illegal and discriminatory backpack policy. I have lifesaving medication in my bag, and have offered to let them keep it behind the customer service counter; however their policy is to have you leave it by the front door on the rice bags and they will "watch it". There's over $1k irreplaceable things in there. I could lose my life if that is stolen, so no.

The whole place and attitude is a big yikes. Go to Ranch 99 or H-mart instead if you can get there. It's worth...

I went to Sieu Thi Thaun Ph...,to buy a bag of frozen shrimp; they have various different types/sizes of shrimp, including imported shrimp and farmed shrimp. They sell various sized bags of white rice as, well as different sized boxes of both brown and white rice. They are basically an Asian store and they specialize in the sales of all types of Vietnamese food products. They have on site butchers that prepare different types of meats for consumers and also sell different types of packaged meats. I have found their meats to be very fresh. They also sell many types of American food. They have a large area - south side of their large market - where they sell lettuce, kale, onions and many other types of fresh vegetables, including some Asian varieties of vegetables and melons - when in season too. They sell fresh and packaged breads and other bakery goods. I recommend that if you know exactly what you want that's related to Vietnamese and other Asian foods that you come in to their store and check it out for yourselves. They also sell South Seas fish of various types, mussels, various types of fresh and frozen shellfish, etc.,etc.,etc. This large Asian market is centrally located in the large Linda Vista...