Hmmmm.....not a happy camper. First time at this establishment. Called the day before to make an appointment. I asked specifically if they had barbers that were well versed in beard trimming, and I was told yes. I show up at my appointed time. Music was a bit loud inside and made it a bit frustrating in talking with the barber letting him know who I was and again asked will the barber be versed in beard trimming and again I was assured they are. He stated that my barber would be arriving shortly but as it turned out it was another barber who was already there by the name of Tianna. As I approached the chair I noticed hair in the seat that had not been cleaned off. Ugh....strike 1. I discussed what I was looking for with both haircut and beard trim. In the end I needed to ask her to redo the beard line close to the jaw line as discussed earlier. Strike 2. I had requested straight razor and hot towel. Sadly, the hot towel was warm at best. On a positive note the razor was sharp. In the years of getting shaved I've never been nicked by a straight razor but somehow was managed to get nicked with the electric one Tianna was using. I can let that one slide. After getting back home for a close inspection (BTW I drove down from Idyllwild) I noticed a chunk of beard missing on the back left jaw (see attached photo) and very uneven trimming all along the jaw line. Strike 3. Very disappointing as I have an event to attend to Saturday night and wanted to look my very best. Tianna was very personable, but I feel beard trimming is not her...
Read morePretty bummed out at my experience. I had 2 appointments booked with a barber named Oscar. My sons appointments were for 4 PM and 5 pm. We walked in at 4 pm and my barber was not there… waited for awhile. Finally I was told he had gone to lunch after waiting 20 minutes, they said he wasn’t feeling well and wasn’t coming back. Another barber finally took my son to cut his hair about 15 minutes into the haircut. Oscar showed up the (original barber we booked our appointment with) and starts cutting his friends hair. Super unprofessional and my son felt like he’d done something wrong. I won’t be booking with this Oscar again!!!The original barber never cancelled or apologized, he just laughed and joked with his friend the whole time. Luckily Adrian the nice that took us did a great job and was able to squeeze in my other person. Thank you Adrian tomorrow is super important and...
Read moreI booked an appointment for 4:30 got there at 4:20, the person I was booked with was already cutting a child’s hair right when I entered. Funny thing is that this child didn’t even have any hair on his little head, all he needed was maybe a cleanup and his tiny bit of hair that he had just trimmed down. This woman barber wasn’t sure many times weather she was done with his hair or not, I ended up waiting till 5:15, nearly an hour, even thought I was going to give this woman a chance and waited for so long, that last minute she still kept touching the boys head and triple checking if it was perfect or not. Talking about not confident in her work. Too much time on cutting this boys almost bald head. You either have to be a good friend or a family member of these people to get taken care of, making that appointment...
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