Deal Buster San Jacinto — Local services in San Jacinto

My family & I shop here often. The prices are GOOD & they restock frequent so we always find really good deals! I’ve recommended this place to family & friends.

The reason for my low rating is based on two recent encounters with the same person. I’ve gone like 30 times & usually the costumer service is good. My first encounter happened on Thursday Morning. From what i remember their policy was if you want a box to be opened go to the front, so i did. The lady who was there responded “I’m not opening boxes” I replied “i thought to come to the front” she said “there’s a box opening station”. I looked around & didn’t see a box opening station sign or area. I didn’t see a line anywhere else besides to pay. I just walked away. She never directed me to the box opening station, if i was a brand new person coming here I’d be like WTF- she wasn’t helpful. This was my first Thursday morning so i guess their policies change by time/day. But I gave her the benefit of the doubt that maybe her attitude was coming from it being so busy. I got help later from a lady who checked us out… Fast forward, a different Thursday in the evening. The store is not busy. As i was shopping, I was curious about a pet comb. I know their policy is don’t open boxes so I have to admit that I was at fault for trying to see if the comb was inside a box. I looked around- didn’t see an opening box station. I looked at the front & she was there. Given my previous encounter I didn’t feel comfortable asking her to help me when she had shooed me away before… i decided i was going to peek in the box. I’m not putting a lot of effort into opening the box as my eyes are glancing at their tables. the lady walks up to me & says “if you’d like to open the box you can bring it to the front I can help you” I said okay, & just put the box down. Nothing to complain about this because I know I’m in the wrong for trying to peek in a box & it’s her job to address their policy. This interaction was ok… it’s time to pay. My partner & i were shopping separate but we were sharing a basket. My partner was in the front standing to the side & She was cleaning the counter & was a few feet away from the register, so i told her “we’re ready”. And she responds “yea, i already told him when he’s ready he can put the stuff on the counter” with a strong tone. I was not aware of this conversation so I’m coming blindsided & it was really not necessary to talk in that manner, it was rude. I also didn’t know which of the two registers are open & she didn’t direct us. She could’ve said “ok, put your stuff on this register.” But again, lack of help here & a lot of attitude. At this point I’m ready to leave… She comes across some giblets we found & starts taking them out of the bag. She said they’re mixed & instead of paying 1$ for them we’d have to pay 2$. We explained to her that that’s how we found them. We didn’t even notice they were different, (maybe someone returned them like that, idk). We understood that it was their policy. It was her attitude & approach to the situations that was a problem to us. We spoke to a manager/supervisor about our interaction & said we can ask to be assisted by someone else in the future.

I’m honestly sad writing this post. I’m not confrontational nor do i like problems. But these were two bad experiences. I loved this place and now if she’s there I’m going to think twice just to avoid having further problems. Your employer should reflect the culture of the store and she’s not like the rest of the workers here. (Almost) everyone is friendly, helpful & approachable. The employees make small talk at the register. I’ve even had workers suggest things for my baby girls. I’ve had workers interact with my girls. It feels like a family owned store. Hopefully it’s a learning experience for everyone. The girl learns to watch her tone and provide help (the opening box station is over there, I’m on register 1). hopefully they put up signs regarding their opening box station. & i won’t be peeking in...

I want to start by saying if your looking for deals , this is the place to go , I always had great hunting in the past. But today , I walked in with my children , they love dollar day they find their own stuff and bring it to the cart . We'll today as I walk in I was told nothing about my bag , but I left my card in the car went to get it and walked back in and then I was approached by some old man telling me I can't bring my bag in because it's their new policy . Meanwhile I look at 10+ women with handbags and backpacks , and I was told to take it to my car or leave it in their care , which no offense but I've heard stories about people's info being stolen that way . And bags being stolen in parking lots . I have my wallet , my inhale and my daughter's inhaler for our asthma in my bag. And to top it off I told them I'll take it to the car if they go up to every person in there business and tell them to stop shopping and take their bags back to their car . Anyways I waiting in the front of the store for my kids to come back so we can take it to the car and come back inside the store and these people kept harassing me to take it and one lady even persist to call her boss and I didn't need to speak to no boss/manager , I just learned their rule and was going to do as they asked as soon as my kids all gathered together with me , but then some worker came up to tell me they are refusing me service . . . Don't take your bags ladies , God forbid you have an asthma attack while shopping and can't grab it out your bag on time and use it . Or anything important stolen from your bag if u leave it up infront with them or...

I went Saturday for the first time ever. The place seemed very unorganized and dirty. I didn’t want to dig around too much because I came across some spots with broken glass. However there was a really awesome employee in the jewelry section. She was very helpful and super sweet. Made me want to go back and buy more the next day. So I did end up going again Sunday but this time the girl at the jewelry section seemed very annoyed and miserable. She ignored me a couple of times when I tried asking her something. So I just left. I thought I’d give it another try again on Wednesday. This time it was an older man and when I first asked him for help he responded with an attitude telling me “don’t you see I have several people I’m helping right now”. I mean I was just wanting to make him aware that I did need help when possible. I wasn’t rushing. Once he came to help me he lightened up a bit. But still with a chip on his shoulder like all the other employees there. Also the place was even dirtier...