Romeril Plumbing and Hardware (San Jacinto True Value) — Local services in San Jacinto

I came here and had 3 keys made. The owner was so nice. I thought I had found a great new hardware store until I got home and the 2 house keys did not fit my front door. 3 of us tried it. I looked at the keys and although it was the right cut, the keys he made were a little thicker than my key. I went back to the store , hoping he had a different key he could cut. The owner was so aggravated with me and said "I don't normally give refunds because it's not my fault" he gave me my money back and threw the key in the trash saying "now I will loose money on those" He was NOT nice ! I drove 6 miles each way , so 24 miles total. I will NOT be going back to this store. I wish the owner had been as nice to me as he was when I was making a purchase. 😪 I went to the Walmart key machine afterwards, made my keys and...

The clerk and 2 of the 5 customers in the store did NOT have masks on during this epidemic. I made a comment to a person leaving (one that didn't have a mask), "No mask?" and he laughed. (That's it?)... I said, "It's not funny!". The clerk (no mask) commented to the other man that didn't have a mask on, "You have a choice" . Hmmm. well... me too. I won't be shopping there. Ever. Apparently the fact that a majority of the local population is older (60% retired), didn't matter to this inconsiderate response to "everyone should be wearing a mask" not for themselves but for the other person that they could infect. Never mind that I would have been a paying customer in a time when people weren't spending money because they don't have any because of the virus. Do you...

The first time I met Mike 7 years ago, when I bought my home in San Jacinto, we hit it off immediately. He was very Knowledgeable, Friendly, and made me feel like he was a old friend. If you want "Old School" Customer Service, Mike's Tru Value gives you all that, and then some. If your not sure about something, he'll take the time to explain it to you, so when you leave his store, you feel confident you can tackle any job! He has saved me hundreds of dollars by explaining to me what's the best way to approach your...