100 Benefits Foot Spa — Local services in San Jose

I was introduced to this place through a Groupon that I had last year and having had several back surgeries felt so blessed to have found them. Especially since I realized I didn't have to use Groupon to get the $60 hot stone massage that I wanted and needed every month. Previously I had some great massages whereby I had a masseuse that spoke English and she used hot stones on my back and my legs and then essential oils in the oil and then turned me over and worked on my neck and my shoulders and the fronts of my legs and my arms. However this last time I went in, everything seemed to have changed! My friend and I had to book our appointments through the manager because the person who answered the phone earlier in the day didn't even speak English, and didn't understand what we were asking for. It was so frustrating to speak to someone answering the phone that didn't speak English. That's horrible customer service. But then we arrived to our appointments and both of us had massuses that didn't speak English, did not use the essential oils we requested, did not use the hot stones like they did before, and then only turned us over for the massage on the other side two minutes before our time was up! Mine looked at me completely confused when I asked her to massage "my other side" as she looked at the clock. We were not able to see the clock as we were face down facing the opposite direction from the clock so only are massage therapist could see it and did not manage it well. I was so disappointed even though the price is good I feel like they're really skimping and have started to minimize their services because they don't have enough people or good people working for them. The other massage therapist seem to have left. I hope management will see this in respond and make positive changes back to...

They were nice and all, but honestly my massage was so bad a left crying. I went for the 60 minute foot/back combo.

First they make you lay back with your feet in a tub which killed my back worse than it already was when I came in.

Then they rubbed my feet super lightly where it felt more like tickling or exfoliating more than massaging. It was so disappointing.

When it came time for my back, they used elbows and forearms, and were pressing way to hard no matter how many times I asked them to go gentle.

They also have you take off your shirt without giving you any privacy which is so uncomfortable.

My whole experience there was terrible. If I were a pushy person I would have demanded a refund. Instead I just cried and left. The front desk person said “all I can do is make sure you get a different person next time”, but there definitely won’t be a next time for me...

I gave this place a chance to see how the experience will be. The place is a bit unusual for a place to unwind and relax. The phone rings really loud regularly and they answered it right there as you are receiving the message. Right behind the phone desk, under one of the bed head you can see all kind stuff including cookie jar, plastic bags and was messy. The scariest part was that the guy who were giving me the message was sick. 3 out of all the workers were coughing here and there. I was nervous for my health given the situation. On the bright side the guy who provided me service tried his best, and was friendly. I tipped...