Kamimoto String Instruments — Local services in San Jose

I have been renting a violin for my daughter from Kamimoto String Instruments for over four years and was generally satisfied with the quality of the instrument and the convenience of setting up auto-pay through my credit card. However, I recently received a notice from a debt collection agency stating I owed over $1,000 to Kamimoto.

After investigating, I realized that I had closed the credit card associated with the auto-pay due to suspicious charges last year and, unfortunately, forgot to update my payment information with the store. I accept full responsibility for that oversight.

When I called Kamimoto, they informed me that they had made multiple attempts to contact me by phone. Unfortunately, I block all unrecognized numbers due to a high volume of telemarketing calls, despite being registered on the "Do Not Call" list. I was surprised and disappointed that no notices were ever sent via mail, which would have alerted me to the missed payments and allowed me to resolve the issue directly with the store before it escalated.

The violin’s value was about $495, and now with collection fees and penalties, I have to pay more than $1,000 and will end up owning the instrument. While I acknowledge my role in this situation, I believe that a simple mailed notice could have prevented this frustrating outcome.

I share this experience in hopes that Kamimoto String Instruments considers incorporating mailed reminders into their payment follow-up process for customers who may miss digital or phone...

Very terrible experience!! I would like to put zero if google allows. I purchased a $1,000 bow from this store, and it broke in less than six months. Instead of honoring the warranty or offering proper repair, they told us to fix it ourselves and even claimed it was my child’s fault. Completely unacceptable. We take great care of our equipment, and this bow was used under normal conditions. For the price, I expected both quality and professional service, but got neither. Very disappointing experience—will...

I returned my rental violin on August 11th. They did not give my refund right away. Instead, they told me they will cut the check to me at end of the month. I wait until September and they still did not gave me the check. So I called again. They told me they will cut the check right away. ect... Now it is almost Christmas. They still did not give me my refund. This is really bad ways of dealing with customer. Never had this issue with any other business...