UNI Pet Clinic - San Jose — Local services in San Jose

We went to UNI clinic in San Jose because our cat was having stomach pain (some vomiting of bile and hairballs, not eating or using the litter box, somewhat lethargic etc.). We received a quote for both a blood test ($95) and an x-ray ($130). At that point our cat's symptoms were mild so we opted for just a blood test to start. The blood test found nothing so we just went home with some anti-nausea medication.

The next day our cat was even more lethargic (he was sedated by the vet the day before but hadn't bounced back) so we went back to the clinic again and requested the x-ray. This time the quote included the x-ray ($130) and a second opinion on the x-ray from another doctor ($125). We were very confused by this addition, which wasn't part of our quote the day before, and opted for just the one opinion. We had the x-ray, which according to the vet, showed signs that our cat was constipated, and this was causing his discomfort. We asked how to help our cat, if we needed any kind of stool softeners or laxatives, and he said that it didn't look like too much blockage from the x-ray, we should just wait and he'll pass it. At this point it was Thursday and our cat hadn't had a bowel movement since Monday, but the vet assured us that all we needed to do was wait and under rare circumstances if he didn't use the litter box on his own, we should come back on Tuesday when he would be back at the clinic after a weekend off.

We were very skeptical of this advice as it didn't seem right to sit around and wait for over a week to see if our cat could have a bowel movement, while he did nothing but sit in a ball and have a really miserable look on his face. The next day we went to a different vet clinic and showed them the same x-ray. They immediately knew that constipation was not the issue as there was only a small amount of fecal matter in the colon. They recommended an ultrasound as there could be a foreign body. After having an ultrasound, we found that there was in fact a piece of a cat toy stuck inside his small intestine and we ended up needing emergency surgery to have it removed.

In the end we're incredibly happy that we did not listen to the advice of the vet at UNI clinic. The longer we had waited before finding out we needed surgery, the worse-off the situation would have been and our cat could have lost part of his...

Worst experience for ever. We brought in our two dogs for the annual exam check on Aug 7th and the front desk requested all medical records from previous pet hospitals. The technician took all the paperwork in with the two dogs and I also filled in their own forms on dates of various wellness treatments. I got a call a moment ago from them(because I submitted the flea and heartworm prescription online to get the refill), saying that they did not have any recent heartworm test in record for the two dogs, and the date they put in the system was wrong! I still have the new patient form in hand, and I clearly wrote the right date, which was in July 2020. What did they have in the system? 2019, lol. Sure, they did not mention anything whatsoever about the heartworm test on Aug 7. Sure, I should know well that the pet owner should remind the clinic that the heartworm test should be done once a year in California, and that my dogs have been overdue for the test. OK, so what is the point of brining in all the previous pet paperwork? Of course, if we bring in the two dogs back to the clinic for the heartworm test which should have been done in the annual check, we need to pay for the visit fee again for both dogs. Plus, we also requested a blood work for the senior dog, the funny thing is we paid for $184 for this, but all we got back was a call from the doctor, which did not happen in the same day, or in the same week, but after my follow up on Aug 25th. The least responsive and reliable...

They take in more patients that they can handle.

Even with appointment, they made me wait for longer than one hour. Try working with an already stress cat and making it worse by having it wait for an hour. I got my cat returned to me after they couldn't work with him, got rescheduled, charged for the visit, and no one ever told me if my cat was fine, looked ok, was overweight, absolutely nothing.

At some point they needed to run some blood tests before they could schedule my cat for dental cleaning. One week later I call them to ask about the results, I was told the results are ready but the doctor hasn't looked at them yet and I had two wait. Another week later I call again and I was told the results just came in two days before (contradiction), but the doctor hasn't looked at them yet. So, either said doctor is not on top of the work or they take in so many patients that they can't pay enough attention to them.

Their guidelines seem designed to squeeze your wallet, either on purpose or by coincidence.

Even vaccines that are not needed every year, they will tell you they are needed.

They told me the FIV vaccine for my cat was not necessary since my cat is in-house cat only and he doesn't have any symptoms. When I told them I would still want to get my cat vaccinated every few years they promptly added another $90 test to be run to make sure my cat didn't have FIV (understandable, but contradictory with "the cat seems fine, doesn't have any symptoms", "the cat...