Prada San Josè Valley Fair Mall — Local services in San Jose

Very disappointed by services from them. Specially Manager at the store didn’t even care if they loosing customer. They treat you good when you spend money but returning a product means you are the one at the fault. I understand policy was 14days but their sales person told me 30days. I was misguided by them with the return policy. So, I agree not to return but than they start blaming on scratches and all. Now, I was so disappointed that this bag never been used and now they blaming me to out scratches and they are the one ended up selling me damaged product. What a horrible services. Not just at store but their call centers are extremely rude as well. I returned my online purschase because the purse was extremely small when I got it. So went to store to return and get bigger purse. Believe me or not they are still have not returned my money and it’s 3rd week going. When I called their customer services, everyone has different answers why they are holding money. This is such a pain! Things were going back and forth. At this point I definitely don’t want to have Prada purse at all, so decided to return the one the bought from the store. So talked to the manager about the situation but she seemed not even care about customers at all. They should hire a good manager who know how to handle disappointed customers specially when they are not happy with the product and when they sell damaged products to customer. Money comes and go but I’ll never forget how horrible was store manager “Tina Miller” , poor skills with everything. Not even a one apology for inconvenience at the store. I wish I could rate them Zero. I wish for better services specially when you are spending some high amount on products. Wake up Prada... provide your people some customer...

I purchased a small Panier Saffiano bag in June. My experience purchasing was good. The gentleman helping me and my daughter did a nice job at adding value to my experience. I was going to think about purchasing the bag, but I was told that it came with a warranty and I could have it repaired in case of defects, plus I loved the petite shape of the bag. After a few months the leather at the top of the bag started to separate. At first it was minimal then after a couple months the whole top part of the bag was defected. I went into the same store after calling a week prior to explain my concerns with the fairly new bag. When I arrived I had to wait for the manager for over 30 minutes. The manager was polite though her only method of conflict resolution was to accuse me of getting the bag wet repeatedly. I take very good care of my designer bags and have never experienced any bag, luxury brands or not, become damaged in such a short time span. I was told after waiting for the response that they could send the bag to the only repair shop in North America and that it will take up to 3 months to find out if they can repair it or not. My concerns weren't addressed and I will no longer purchase any designer bags from Prada. I've had impeccable service at other brands like Gucci and LV both in which I have never had any issue with their leather bags becoming damaged, no matter how long I have had them. I'm writing this review in hopes of saving someone else the same trouble I experience with the quality of this bag and poor...

The staff is resourceful. They are very good at matching/pairing me with products that complement my style...For instance, a wallet for my credit cards that I wear around my neck...or a pullover nylon black jacket. Sometimes, they may send/text a photo of a certain item that I might like to consider.

The atmosphere in the store is professional/ attentive due to the spectrum of clientle.

I especially like the silk and nylon sports jackets since they fend off mosquitoes here and abroad...and also bed bug infestation in hotels! The one suggestion I would make is when charging a customer ( with credit card), either use a tablet or register, so everything is on full view of the customer. When abroad, I get a lot of compliments about my Prada dresswear. Of special interest, are the travel accessories for the savvy traveler: The Prada Lunch Box and Water Bottle. As a frequent traveler, I had to purchase those right away. And I suspect, they will become a collector's item since Prada is ahead...