O'Reilly Auto Parts — Local services in San Juan Capistrano

I’m deeply disappointed by the lack of professionalism and basic courtesy my wife experienced at this store. She went in with a very simple request — to buy the coolant cap for a 2015 Nissan Pathfinder . Two employees were present and neither made the slightest effort to assist her. They sold her the wrong cap without even checking the vehicle, and when she asked for help, one of them refused to step outside to take a look, saying only, “Go buy it at Nissan.” My wife was alone and about to drive a long distance, understandably worried about her car, and yet she was treated with total indifference. As someone who works in a dealership myself, I find this kind of attitude unacceptable — especially toward a woman in need of help. I truly hope the management takes this seriously and reminds their staff that customer service is not optional it’s the foundation of this business. A simple act of kindness and professionalism would have made all...

Incredible experience!! Jose went above and beyond. First off, I didn't even buy the brakes for my girlfriends car at this store, but I know they rent tools out and I came from out of town. Turns out they don't rent basic tools so I thought I was screwed, however, Jose walks me out to his car and hands me a bag of his own personal tools and even the jack for his car. My girlfriends car being a little "special" required some socket sizes he didn't have. I went in the store to purchase what I needed and he just let me take it and use it with full trust I would bring it back. I finished the job with one broken tool I offered to pay for but he didn't let me. Heck...

I just want to say that when it comes to making a customer feel valued and appreciated, Steve and Israel surpassed all expectations bar none. From the moment I entered the store, they were professional, knowledgeable, and impeccably courteous. It's people like those two who make customers like me feel good about doing business with O'Reilly.

If the Manager of this store reads this: do yourself and O'Reilly Auto a solid and fast-track those two into management. It's rare to experience their level of customer service, and both of those young men are true assets to your...