Verizon — Local services in San Juan Capistrano

Approximately 3 weeks ago, I upgraded my phone at their store. During the process of the changeover I was offered a tablet at a sizable discount. When told the promotional price, I was assured that the money I paid that day would be the only charge. I asked “Will I ever have to pay another red cent for this?” Their salesman (the receipt says Misael & Juaquin) assured me “No”. Much to my chagrin, I received my phone bill. It was $50 more than the piece of paper they had me sign. They had, from the look of it billed the activation/upgrade fees to my account AND didn’t reduce my data from 3gig to 2gig as I requested. On top of that, hey also billed me $19.99 per device on the day of purchase. For the sake of fairness, I’ll chalk the additional $10 line fee for the tablet to the rush and poor communication. Long and short of it, Verizon’s 800 help desk said the best course was for me to return the tablet to the store. They put a note that the device was being returned for an immediate refund. When I got there, the store refused the return based on it being outside their 14-day return window. Had it been buyer’s remorse, I’d get that, but this was a case of gross misrepresentation on their part. It didn’t come to light until the bill came 21 days later. .……and here’s the rub: They aren’t part of Verizon. ABC Phones of North Carolina (“A Wireless”) is an indirect retailer thus not accountable to Verizon, or bound by its decisions. (Verizon’s 800 line did make things right, but not with any assistance from the storefront.) A word to the wise, make sure you handle all you big ticket items at an actual...

If I could give ZERO stars I would, went in for a cell phone and was convinced by one of the clerks who must’ve been short on their sales quota for the month to buy their wifi as well to bundle or services to “save so much” and get “way better signal than cox”…. only to find out a few days later of our wifi being absolutely garbage and barely working that Verizon doesn’t even service our area! Their technical support said on the phone verbatim: “I cannot believe those people, they should’ve never offered it to you in the first place”. Our house is less than 10 minutes down the road from this store so it wasn’t even like they could make a mistake. Not only did we waste 3 hours in store getting this set up but also have spending countless hours going back and forth with them on the phone and then BACK to the store with NO offer of compensation outside of a refund for the service days; which is practically nothing. Don’t let them trick you, the Verizon wifi service does NOT work in Dana Point Harbor area and I will be reporting them to BBB for full blown false advertising and selling a product that does not work at all and then offering us nothing in return for our trouble! This location should consider hiring actual adults instead of a bunch of 20 year olds who lie to their customers to...

I much prefer giving a good review, but my experience with this store has been so hit and miss that I can't give more than two stars. Just some background, i have been with Verizon for somewhere around 15 hears. My issue isn't so much with Verizon as the store. Today's problem is that when I call the store no one answers, and then a recoding says the extension's mailbox is full and can't take more messages. Not so very good for a store that sells phone technology. I had a situation similar to Mr. Scully's. I bought a tablet, and somehow it came with a phone number. Seems there was some tweaking going on to get the tablet discounted. After they sold me the tablet and theee billing issues, no one knew anything about anyone, the guy that sold me the tablet was transferred, I needed to contact this and then that dept. The classic runaround trying to make me go away. Instead I contacted the California Attorney Generals Office concerning consumer fraud and billing practices. We managed to resolve the problem. While I have continued to use Verizon, when my contract was up I didn't renew or get a new phone. Like car insurance, we tend to keep what we have out of sheer inertia instead of trying a new service. Time to look...