AT&T Store — Local services in San Leandro

This was by far the worst service received, if I could’ve give 0 stars, I would have. It all starts with the fact that when we established a new line and had the phone delivered to us, it was the incorrect GB that we was delivered (so what we ordered). We didn’t realize this until after the phone and iCloud was activated / created. AT&T phone customer service said we could take the phone into ANY AT&T store and swap it out. Well this store refused to swap it, we had to call customer service back and have them call the store to tell them to swap out the phone. When they finally agreed they said that we couldn’t keep the same phone number on the swapped phone it had to be a NEW phone number... after 2.5 hours in the store and multiple phones calls to AT&T we said fine. So they swapped the phone, said it was active all we had to do was add the iCloud. NOT TRUE. According to AT&T customer service, the line wasn’t activated, when it finally was the people in the store didn’t do anything correct. The phone was not accepting calls or texts, then was receiving them on both lines, then on the phone we’re keeping was asking what line do we want to send the text or phone call through - they somehow added both lines to the one phone. I was told by 3 AT&T reps on the phone that the store should NOT have created a new line, it was a simple swap.... but here we are 3 days later and I’ve spent 10 hours, 7+ phone calls with AT&T trying to resolve this issue simply because this store and the rep wanted to take...

I purchased a new phone with an online order, to be picked up at my local AT&T store. So, I went into the store, and a man named Ron helped me. He didn't smile much, but he appeared to have activated my phone, and assisted to help me transfer the data from my old phone. So we wrap things up, and I go on my way.

Please note that prior to getting this phone, I was on the grandfathered unlimited data plan. Hours later, I get a text message that you have gone over your data limit, $150 charge. Another 20 minutes passes and I get another message, you have gone over your data limit, $200. I'm pretty angry at this point. After calling tech support, I learn that Ron changed my plan to a pay-per-use, without my consent or knowledge!! So AT&T created me a ticket, I had to use a temporary 3GB limited plan for about a week until they could resolve and bring me back to my old plan. In the mean time he offered me other plans (A ploy to phase out the Grandfathered unlimited users? Likely..)

BEWARE!! These guys don't care about your plan or any headaches that may arise from switching your data plan behind your back. If you do have to resort to succumbing to the agony of their abyssmal service, make sure you remind them repeatedly and verify constantly, that they don't touch your plan when switching to...

My family and I visited this store where the representative was initially kind but neglected to inform us about the various plan options available. As a result, we were unknowingly committed to a 36-month plan without being offered any alternatives. Upon discovering that more advantageous deals existed, we attempted to discuss this issue with the manager. However, the manager, whose name begins with a J (or at least she told us she was the manager, but had no name tag which is against company policy), was dismissive and accused us of lying, despite not being present during our initial interaction. She refused to provide her name when we wanted to file a complaint, dismissively telling us to "no, that's okay, have a nice day" in a rude manner and walking away. It was apparent she avoided giving her name to evade accountability for her behavior.

Additionally, this manager displayed unprofessional conduct by flirting with customers and casually remarking about her lack of commitment to her job, suggesting she wouldn't be working there much longer. This experience raises concerns about the hiring standards at AT&T, as such behavior is not only unprofessional but also embarrassing for...