Walgreens — Local services in San Leandro

I have been a customer of Walgreens for many years. There had been a few problems in the past like they didnt have an item or, because of a big sale, they had run out. These things happen, when it is an especially great sale and I really want the item I get a raincheck. Because I cant always get out every week (Im disabled) I cannot always pick up the item (with my rain check) right away. This is what happened to lead up to todays really poor customer service for me. On 4/10/17, I went to the Walgreens on Washington Ave. in San Leandro (the store closest to my home that I really like). I was looking for lemon drops. There happened to be a sale on Brachs Lemon Drops (my favorite) that was Buy One and Get One Free. However, there was only one left. I went to the cashier and asked if I could buy this one today, and I get the 'free one' later, when more come in. She failed me in two ways. First, she didnt tell me to save the receipt to show I had purchased one. Second she wasn't clear on the rain check that I was to receive a free brach's lemon drops because they only had one left. Today I went in to the same store and gave them my rain check and asked if I could have a free brach's lemon drops. The cashier called for the manager (whose name I do know.Just that she was a short Asian woman). When the manager saw the rain check she would not honor it. I looked at the rain check and realized the cashier did not specify that I had already purchased one item and that I should receive another item free. Even though I should have had the receipt and took a better look at the rain check, I believe that for a $1.50 item (it was on sale again, this time it was 2@ $3.00), the manager should have for customer service purposes, honored the rain check. I have been in that store many times and have given them a lot of my business. I was deeply insulted and felt like they did not care about me as a customer. That is why I gave such a low rating today. I know there are 'rules' but I worked many years in customer service/relations and know there are always exceptions. An unhappy...

This is the worst pharmacy EVER . I have already transferred my daughter's and will be transferring mines today. I have been calling since Monday ( today is Thursday) to see if my medicine was ready. I could never get anyone on the phone except once and it was an outside technician who was completely CLUELESS . She transferred me to the store where I remained on hold for 45 minutes with them picking up the phone several times putting me back on hold then eventually I was hung up on. I have experienced this everyday this week , this morning I go there at 6:45 to be told my medicine still wasn't authorized which is why I had been calling. I go to my doctor's office and they state that they too have been placed on hold and then hung up on. I get the issue finally resolved with my insurance and my insurance calls with me on the phone to try to have them process which they too were left on hold and put back on hold several times until they were eventually transferred to a Customer service survey without ever receiving any type of CUSTOMER SERVICE UNBELIEVABLE ! So now I'm FORCED to go after work today or before work tomorrow most likely because whenever I go after I wait nothing less than 30 minutes EVERYTIME ABSURD whether I do the drive thru or go inside. This store really needs to SHUTDOWN fire and rehire and train ALL EMPLOYEES Walgreens should be EMBARASSED . I WILL NEVER GO...

Thursday early morning (Dec 14, around 1a.m.) I visited the store to make purchases. My card was rejected twice - I had used the card twice previously mere minutes before visiting the Walgreens, knew my credit available, so knew I had more than ample credit to cover the Walgreens' purchases. (I later learned my card issuer had sent a precaution block inquiry text to my phone, which because I didn't have my phone with me I only learned of when returning to my car and reading the text message.)

When the clerk suggested I might want to return some(?) of my order from my purchase...my initial impulse was to feel annoyed, as I felt this "suggestion" was inappropriate. (How could the clerk, for instance, presume I might not have a different form of payment I could use...which so happens I had SEVERAL in my wallet, one of which I produced to complete the purchase.)

Having had a few hours now to ruminate about the earlier encounter - I have become increasingly TICKED OFF by what I regard was rude, unprofessional, and offensive treatment I had earlier received. It was not the clerk's place to implicitly insinuate I might not have means to pay for my purchases - certainly, at the very least, before inquiring if I might want to try a different form of payment (which, as I have earlier stated...I WAS CARRYING SEVERAL FORMS OF PAYMENT AT MY DISPOSAL FROM WHICH I COULD HAVE PRODUCED IN THE...