San Mateo Medical Center — Local services in San Mateo

San Mateo Medical Center has earned my Zero Star Rating for the treatment of my brother. Way Togo San Mateo Medical Center Here was my laundry list of concerns:

Hospital Issues

Cleanliness of the hospital

A. Patient room since admission has never been sanitize appropriately

Floors never been bleach out. When a patient is walking into a shared bathroom that is full of Feces and Pee on the floor then walking on those unsanitized conditions and transmitting such germs and or viruses into the patients injured foot and room as well and any other areas that patient maybe walking through.

B. When is mandatory for visitors to wear masks while in patients room however nurses with a cough are in the room coughing over patient's "open wound" without a mask.

C. Students of the nursing department visiting room that it's mandatory to have mask and or other protective gear walking in room totally unprotected.

Nursing Care

A. When Informing nurses of low blood sugar to a dangerous zone, then we are impose with a medical question as to why our sugar is low? Instead of treating the immediate threat and convey the information to the doctor in charge. We are patient not a treating physician.

B. Doctor advised one way to care of patient foot and nurse provides a different way of care.

And example the way they clean up the food doctor says do it one way explain to a head nurse but then their follow-up is done completely differently

C. Food servers coughing into patients foods without a mask

D. Nurse Going into personal belongings without patient consent confiscating already ordered diabetic test strips allegedly supposed to use 4 per day but doctor had order more to watch sugar very close.

Diabetic guidelines require 7 testing per day, especially when your sugar is inconsistent.

"The symptoms of severe low blood sugar develops when level of blood sugar drops below 35-40mg/dL. And then begin seizures or convolusions. Prolonged severe hypoglycemia can cause insulin shock, irreversible brain damage and heart problems, particularly in people who have coronary artery disease. If left untreated, it can be very dangerous, resulting in coma or even death."

E. Nurses night time are chatting personal events thus not allowed patient to sleep

Doctor problems

A. I'm questioning doctor's competency when treating patient with insulin knowing that his sugar goes super low to a coma stage and he's ordering to pump extra insulin units.

Patients feel that they have to look out of every move this medical professionals are doing so patient can stay alive.

Social Workers

A. Been promising set of specializing shoes that have never being materialized.

B. Not been providing information of what he is doing with patient disability claim.

C. Housing not available only empty premises no progress reports.

Privacy concerns in share rooms when doctors, social workers and other staff asking sensitive information. (Everyone can hear it “A Total Violation of HIPA”

Alergies tag not provided to patient when patient is allergic to...

The doctors and NP's are adequate, but the call center staff is just horrible and unprofessional. They are so so ableist! I asked about a disability accommodation and the person on the phone tried to convince me to cancel my needed appointment instead of answering my accessibility question. For anyone else who has the same question as me: the exam tables at ICC don't lower but the ones in radiology do.

In addition, the call wait times are always at least half an hour, and the OBGYN department prescribed something that is no longer produced, then would not reply to any messages from myself or my pharmacy. I had to make a whole new appointment just to fix the prescription, when all it took was a two minute conversation between the doctor and pharmacist with no input needed on my end.

Rita in radiology is the kindest and most professional, she's the only redeeming quality of this place.

If I could reach any other medical center I would never go here again, but since I have limited mobility and transportation I have no choice but to go to the nearest facility.

Finally, the entryway staff are just awful. I have invisible disability that makes standing difficult, but the entryway staff served an older person ahead of me based on assumption that I was able to stand and wait longer.

I support covid precautions and temperature/symptom screening, however they will not let you in without knowing which department you're going to. "I have an appointment on the third floor" will not get you through the door! This forces FTM trans people to publicly out themselves in the lobby in front of 3 staff and other patients order to go to an OBGYN appointment, which is really ironic because this is a self-proclaimed LGBT friendly hospital with a big rainbow flag in the entryway.

In conclusion, the support staff is incredibly unprofessional, ableist, and have a transphobic...

My stepfather passed away recently after a 9 year fight with cancer. Needless to say this took its toll on my mother and I. In addition to that I was experiencing an extremely abusive relationship.

The two events combined and I was unable to sleep for over 3 months. Instead of being smart and getting a sleeping aid, I ended up having a nervous breakdown/ptsd.

I asked the staff to please be gentle with my joints because I have been working for a year to try to build up ligament and tendon strength. A year and a half ago I could barely walk for one hour a WEEK. Due to diet and exercise and research I did on my own (my joints started failing me 30 years ago) I am now walking 2 hours a day.

Multiple staff members were bullying me and hurting my joints on purpose. Anyone in the area heard me screaming and begging them to stop. I don't know why people go into Healthcare and then hurt people but that was what I experienced. I also was locked in a room and I kept begging for water but they wouldn't give me any. When I was checked into the hospital Kaiser outsourced to later they said my test showed I was dehydrated. That was after they had finally given me water at this emergency center and yet the test still showed dehydrated. My lips were split for 5 days.

I hope I never end up needing the emergency workers in that facility ever again. They were pushing on all my limbs and testing all of my joints as if I was lying and I am still trying to rehab my hip after this event happened weeks ago.

I have been bullied before but never physically bullied by a group of people like that. Very difficult to add that trauma on top of what I was already trying...