The Aspens South Coast — Local services in Santa Ana

Total disappointment!! This rating is based fully on the staff I encountered as I WAS interested in renting here. I first called in but was told someone would reach out to me due to being a busy time and no one available for my call. Did not receive call back and decided to go in person days after. As I walked in with my mother who the apt was for, a lady “IVY” looked at us which a proceeded to ask if she was available to help us. She nodded her head up and down and asked “how could I help you”. I told her my mother is interested in a 1 bedroom apt for my mother. She said there weren’t any available at the moment and told us to try later in the year. I asked how much 1 bedroom is currently running for. She asked again for how many people. I told her once again, 1 person. She asked my mother right after how many people. She also answered 1. Ivy then asked, “do you have dogs?” I said no. She said rent was 21-2300. I asked if she could show us the apt model. Her attitude started increasing and said we need to run your credit and show that you earned 2.1 x rent. I said all that to see the apt model? She answered no but are you still interested? I laughed and yes. She requested ID which was given. She grabbed it and started walking without saying anything. We asked another lady if we follow. She nodded her head up and down. We were already unsure about moving forward because of her attitude and tone but kept walking. Ivy didn’t say anything else until she opened the apt door to say this is it. My mother and I looked around as she kept the door open and asked where we currently live. I answered, we left the apt and saw dogs around. I asked her if the reason she asked about the dogs was because there is a fee? She looked back and asked “do you have a dog?” I, already highly bothered told her no! I already told you that. She said those dogs are service dogs we only allow cats. She made us fill out a paper since we say the apt took it away before I could finish it then she gave us back the ID, said nothing! Then went back to her desk. She really needs a 1-1 about...

I’ve been living at Aspen Apartments for about two years now. Let me start by saying the nature here is really nice — lots of trees and wildlife that make the place feel calm and peaceful. The amenities are pretty good too. The clubhouse is nice, the pools are well kept, the gym has good equipment, and the laundry facilities are convenient.

But honestly, the security situation has been a nightmare. I had a $2,500 bike that got stolen right out of the garage. Packages worth hundreds of dollars disappeared from my porch. Because of all this, I started locking the garage door to keep my stuff safe, but one of my neighbors actually broke the door because he didn’t like it being locked. That’s when I realized how little respect and security there really is around here.

What really blows my mind is that for the rent we’re paying, there are no security cameras anywhere on the property. That’s just unacceptable. Management doesn’t seem to care much either. I’ve made complaints about the thefts, the lack of cameras, and noisy, disrespectful neighbors, but nothing gets done. Some residents even wear ankle monitors, which just adds to the uncomfortable vibe.

Parking is another headache. You only get one assigned spot per apartment. If you have two cars, good luck finding parking after 5 PM — it’s nearly impossible. It’s a daily source of stress for me and others I know.

At one point, I had a flea infestation caused by a neighbor’s cat wandering into my unit. Even then, management didn’t do much to help. Instead, they told me I should just move out because I complained too much. That made me feel like my safety and comfort aren’t priorities here at all.

So yeah, while Aspen Apartments has some nice things — the nature and amenities are solid — the constant security issues, rude neighbors, unhelpful management, and parking troubles make it a really frustrating place to live. For the rent we pay, I expected way better protection...

Very nice complex to live in , i love the design and enjoy it ! Seems like you live in a tropical forest, from the moment you walk out of your door till you get to the gate you are walking on an alley between trees and green bushes also on and on both side of the walking pathways within the apartment there's water streams and multiple small lakes. Everytime I needed help the leasing office helped and assisted me, very friendly and professional.

There are 2 club houses with 2 big pools, and 3 other small pools. I would say there's a pool for every personality. The Hot tubs are always clean and working One Star is missing for the following reasons :

Half Star for : Security and safety , in my personal experience I have a bicycle that was $600 and got stolen from the back porch of my apartment ( I'm on the first level ). But the porch is behind the apartment. Although the location is on MacArthur and bear, a lot of tweakers stumble around that area and I suspect that's how my bicycle got stolen.

Quarter star for: laundry room : the washing machines are not very efficient, I never felt like my clothes really get washed and become 100% clean , so I have to take them somewhere else to wash sometimes

Quarter star for : Parking. It gets hard to find Parking at night in the visitor parking because a lot of the residents decide to park there for...